Joanne O•••

About

On the record

I am a self-starting, resourceful, and results-oriented Service and Operations Management Professional with a demonstrable track record of managing integrated operations programs that exceed productivity goals in multi-cultural business environments. Over the last 10+ years, I have supported, coordinated, and led to ensure business growth and success across various capacities. Thus, I am confident that I can optimize processes and procedures to ensure that all your team functions run smoothly and optimally from one day to another. As a lifelong learner, I continually draw from my Master of Business Administration (MBA) in Finance, Bachelor of Science in Mathematics, professional training, and years of hands-on experience to hone my skills and create environments that promote growth and improved performance. As a result, I have developed robust expertise in financial, operations, and credit risk management; strategic planning and administration; business process improvement; performance management and regulatory compliance; service delivery, quality, and customer relationship management; stakeholder management and cross-functional collaboration. Furthermore, I am a skilled communicator who has grown into a strategic team leader and a reliable team player. I establish clear goals, inspire commitment, and coordinate the implementation and improvement of processes and procedures for efficient, effective, and cost-efficient operations. Throughout my career, I have taken up new challenges; broken down problems and identified potential solutions, and provided insights on rationalizing operations for improved functionality and profitability. The following are highlights of my career; a peek into my commitment and competence; • Grew the asset portfolio for HFC Limited by over 200 million within the first 9 months translating to 150% performance achievement. • Motivated staff members to offer outstanding customer experience that improved service quality scores NPS (Net Promoter Score) and attained a score of over 80% against the set target of 50%. • Pioneered the setting up of the branch and steered it through break-even and into profitability status within 3 years of operation. • Achieved 250% of the weekly target twice in a liabilities (accounts opening) campaign. I have demonstrated initiative, resourcefulness, and leadership in various demanding capacities.