Profile · Biotechnology Research

Maicon R•••

Customer Success Analyst at Hilab

About

On the record

Over 10 years of experience in the commercial field. Customer Success experience of 2 years, working in a Startup (SaaS) and serving B2B clients, overseeing the customer journey from Onboarding to Ongoing. Portfolio management, NPS, CHURN, cross-selling, and up-selling. International experience for 2 years in Chile, fluent in Spanish. Advanced proficiency in Office tools (Excel, Word, PowerPoint), CRM (pipeline), Hubspot, Sense Data, AutoCAD, Metabase, Odoo.

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