Heng T•••

About

On the record

Key Accomplishments & Track Records in IT Industry: • Successfully completed the feasibility study and managed the implementation of many information systems projects for commercial and governmental organizations. • As a change agent, have successfully introduced the adoption of the following ITIL related process in different organizations: o Disaster Recovery Plan (DRP); o System Development Life Cycle (SDLC) methodology; o Joint Applications Development (JAD) Workshops as key requirements and analysis processes; o Project Management Methodology; o Change Management System (CMS) for IT applications; and o Problem Management System (PMS) for IT applications. • Played key role in transitioning a global networking software company from a shrink-wrap software vendor to an enterprise solution provider. • Turnaround a regional operation of an international IT market research firm. Specialties: Training and courseware development in the following areas: • ITIL V2 & V3 (all levels) • Project management, including PMP ExamPrep • Business Analysis & Requirement Management • MBTI related courses • Six Sigma in Software and IT Management • CMMI-SVC Professional Certifications attained: • ITIL V3 Expert Certificate • ITIL V3 Intermediate Certificate (all modules) • ITIL V2 Manager Certificate • ISO/IEC Consultant • PMP • CSBA • CSQA • Cobit Foundation • MBTI Step 2 • WSQ DACE & WSQ ACTA