Adam J•••

About

On the record

Operating Systems: MS DOS; Microsoft Windows 95, 98, XP, Vista, 7, 10, Professional and Advanced Server; familiar with Unix- based operating systems Software Packages: Microsoft Office 97 through 2016 Hardware: Installation and configuration of Intel-based PC desktop and laptop computer systems. Can perform diagnostic and troubleshooting tasks. Experienced in repairs of Dell desktop and laptop PCs. Experienced with Axis IP-network surveillance cameras. Network-Related: TCP/IP, Ethernet. Able to configure MS Windows-based (95 through Vista) PC systems for network/internet connectivity. Familiar with most commercial router systems (Linksys, D-Link, Netgear, etc.). Familiar with Adtran Total Access 600 series and Netvanta series, E-Link/Vina, Netopia, Efficient/Siemens IADs for DSL and T1-based internet connectivity. Familiar with configuration of Cisco routers. Network Administration: Familiar with creating and maintaining user accounts and groups in Windows XP and Vista. Support-Related: Training customers and colleagues. End user/customer support via phone, email, and instant messaging. Experienced in troubleshooting, problem diagnosis and repairs in the desktop PC and network environment. Specialties: PC Installation/Maintenance/Break-Fix PC Application Installation/Maintenance Networking Technician