Profile · Computers and Electronics Manufacturing

Shani J•••

Head of Customer Support at Deep Optics

About

On the record

Highly skilled and results oriented Customer Experience and Service Manager with over 10 years of experience in creating an exceptional customer journey and driving customer satisfaction. •Voice of Customer professional with vast experience in gathering and analyzing customer feedback to drive business improvements. •Establishing and implementing Customer Support and Service teams locally and worldwide. •Building, executing and optimizing workflows, procedures and data analysis. •Can-do attitude and mindset, approach challenges with a positive and proactive outlook. •Experience in SaaS, CRM tools and systems and organizational projects.

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