About
On the record
Seasoned professional with 7 years of experience in Global Business Services at Intrum, market leader in credit management, specializing in transformation programs and business-as-usual contexts. Held roles and performed duties including Process Leader, Project Manager, Delivery Manager, Team Manager, and Head of Operational Change Manager. Skilled in leading change and delivery in global transformations, assuring core ecosystem services for front and back offices. ITIL4 Foundation certified, Lean Six Sigma Yellow Belt, extensive training in Agile methodologies. Holds a Bachelor's degree in Business Management from Vilnius Gediminas Technical University. Developed a robust skill set across various domains including: • Leadership and line management, overseeing team of direct reporters, setting and tracking team and individual goals, and ensuring adherence to SLAs. • IT Change management, managing end-to-end processes for change portfolios, from initial business need submission to product requirement transformation, decision-making forums, and successful rollout. • Release management and delivery assurance, prioritizing backlog items and driving business needs through to implementation. • Process management, proficient in BPMN, creating process maps, standardizing procedures, establishing governance, and utilizing tools like Jira and Confluence. IT Service Management, actively involved in Change enablement, Release management, Deployment management, Incident management, Service request management, Service desk, and Project management, further reinforced by obtaining ITIL v4 certification.
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