About
On the record
As the Head of Customer Success at smartocto, I lead a team of Customer Success managers, ensuring client satisfaction and growth through high-quality service and support. I also coordinate daily cooperation with the Technical support team to meet client promises and improve internal processes for efficiency. With over 10 years of experience in operations management, I have a proven track record of managing multiple sectors: People Operations, Project Management, and Customer Success. I have successfully built and maintained company culture, created people-related processes, conducted full cycle recruitment, and acted in accordance with employment law. I have also managed different kinds of projects, with a special focus on Media. My goal is to drive customer success and growth while fostering a positive and productive work environment.
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