Daniel A•••

About

On the record

Experienced Manager with a demonstrated history of working in the aviation industry and airport services. Skilled in Operations Management, Airports, Flight Planning, and Safety Management Systems. Strong community and social services professional with a Master's Degree focused in Mechanical Engineering from Ss. Cyril and Methodius University in Skopje, Macedonia- Ensuring that the appearance and attitude of all personnel corresponds to standards- Monitoring and ensuring customer care is compliant with respective operator’s requirements and processes- Being present during operations and monitoring performance of all parties involved (spot checks)- Developing and implementing local procedures to meet central process and product requirements, respecting defined carrier rules and regulations, with the aim of improving safety, security, quality, service, efficiency and effectiveness- Ensuring the steering, monitoring, troubleshooting and continuous improvement of all station related processes- Assuring preparedness for various irregularity scenarios and establishing fast recovery measures after irregularities- Establishing concepts for communication channels with all relevant stakeholders in irregularity situations- Planning and ensuring special flights or flight series (e.g. government flights, VIP, charter flights, wet lease operation, etc.), and any special events with a high commercial or media impact are handled seamlessly- Fostering safety, security and quality awareness and ensuring proper training standards, high service attitude and competence availability- Monitoring the activities of service providers and intervening in case of shortcomings- Ensure that service level agreements are adhered to by all providers- Leading regular quality and safety review meetings, defining action plans if required, supervising implementation of corrective action and monitoring consistent execution- Performance Indicators (KPI) as well as striving for consistent quality and service improvements- Managing the general organization of the station, including but not limited to IT, system accesses, accounting, filing, training, databases and reporting tools- Facilitating audits by carriers and respective authorities, and ensuring that corrective actions are sustainably implemented within given timeframe- Ensuring a cost efficient ground handling without compromising safety and security standards and actively pursuing savings and revenue potentials.