Anton Z•••

About

On the record

I help companies improve how they deliver customer experience by designing better onboarding, support, and service delivery operations. My background blends startup grit with enterprise structure. At VTS, I led a global support team across five products, implemented scalable systems, and helped improve first response times from four days to under four hours. At Lane, I was the first customer-facing hire and helped build the entire CX function from scratch. I led support, education, and onboarding teams as we scaled from two customers to more than 25 across 60 million square feet and four international markets. Throughout both roles, I worked closely with product, engineering, and implementation teams to shape internal processes, close customer feedback loops, and drive long-term success outcomes. In earlier roles, I co-founded a custom garden suite builder called Hutly, where I ran sales and managed customer experience through complex construction projects. Most recently, I worked as an Account Executive at Virtuo, selling an AI-powered customer experience platform to large home builders and real estate brokerages. That role deepened my understanding of the sales-to-service handoff and the operational gaps that can appear when onboarding new customers at scale. Today, I consult with founders and small teams to improve customer onboarding and scale their service delivery models. I'm now looking to join a mission-driven tech company in a customer success, onboarding, or operations role, where I can bring structure to complexity and help teams deliver excellent experiences at scale.