Amit S•••

About

On the record

A results-driven and customer-focused Service Delivery Manager with years of experience in delivering high-quality services, managing client relationships, and leading cross-functional teams to meet business objectives. Expertise in IT service management (ITSM), project management, and operational excellence. Proven ability to drive customer satisfaction, ensure SLA compliance, and continuously improve service delivery processes. Having extensive work experience in ERP (Oracle Application R11 & R12 ), B2B/B2C Application & Integrations, Project Management (Development, Upgrade, Migration, Implementation and Maintenance Projects). Has keen learner, adapts to new technologies quickly, team motivation & team management, good interpersonal and leadership skills Certified in Oracle Financials Business Process Foundations