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Contact Details: evmuniz@hotmail.comI have graduated in Audiovisual Technology, MBA in Quality Management with over 15 years of experience IT. A multi-skilled IT support analyst with in-depth knowledge of architecture, installing and configuring computing systems. I am experienced in providing client-focused IT support, and in successfully analysing and resolving IT hardware and software problems in a timely and accurate fashion. I have the ability to maintain a high degree of customer service for all support queries and possess strong analytical and documentation skills. I have experience of supporting colleagues within a large organization, both onsite and at remote locations, in person, by phone, email, and by remote desktop. I am familiar with Windows and basic Linux operating systems across desktops, laptops, tablets, and smartphones, as well as a range of software including Microsoft Office.In Brazil I had co-participation and implementation of information security policy, creation and implementation of procedures, management of all machinery and network assets of six offices and two operational bases. These tasks include- management of security cameras. Installation of specific, private and free software- structured cabling in offices; configuration of manageable switches, configuration of routers, proxy and firewall configuration- control of software licenses, parallels and computer assets, equipment inputs, requisitions, contact with suppliers, Maintenance and cleaning hardware.LION™ - LinkedIn Open Networker
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