Bart L•••

About

On the record

Started in the travel agency business in 1989 and worn a lot of different hats and had to adapt to lots of changes primarily in the travel technology and agent support. · Extensive knowledge of application programming and processes unique to the travel agency industry. Adapting expertise with the changing environment. · Strong interpersonal, communication, organization and follow-through skills. Goal-oriented, highly motivated self-starter with a strong orientation to customer service. · Excellent research, time management and problem resolution skills. · I’m not intimidated by learning new technology and grasp technical challenges well. I have critical thinking skills, in order to help the company move forward. · Travel Industry Related: GDS Worldspan, Apollo, Amadeus, & Sabre - scripting, edits, macros, host printers, interface, Stars, World Files, WFSU, Spectra, formats, and online booking tools. 3rd Party Programs – ARC reconciliation, iBank, ProfilerWEB, eTRAK, QCX, ResMAIL, Auto-Ticketing, Infotriever, Booking Builder, Trams, ClientBase Plus, SwiftTrips, Travel Guard, Weismann Reports, CoRRe, ResMarker, and various leisure website booking tools. · Office Package: Microsoft Windows XP/7/8, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook Express, Microsoft Internet Explorer. · Hardware: Knowledgeable about the insides and workings of computers and servers. I have added, replaced or upgraded hard drives, mother boards, memory, CD/DVD drives, power supply, parallel and serial ports, USB ports, graphic adapters, web cams, fans, and sound cards. Familiar with setting up networks, hubs, wireless routers and cabling. I have diagnostic test tools for troubleshooting and repairing computer hardware. Specialties: Worldspan & Sabre Scripting, iBank Reports, QCX Quality Control, eTRAK, ProfilerWEB, Auto-Ticketing, Infotriever, ResMAIL, Training, ClientBase Plus, Trams, Interface, Help Desk & Support, Customer Service