About
On the record
With over four years of experience in the 5-star hospitality industry, I am a passionate and results-oriented Team Leader at Jumeirah Hotels & Resorts, one of the world's leading luxury hotel brands. As a Team Leader at Talise Spa, I manage the daily operations of the spa, lead a team of 15 spa professionals, and ensure the delivery of exceptional guest experiences. I also support the implementation of strategic initiatives to drive revenue growth, enhance service standards, and create a tranquil atmosphere for our guests. In my previous role as an Assistant Spa Manager at Mandara Spa, I contributed to the success of the spa by overseeing the staff training, monitoring the performance and feedback, and coordinating the marketing and promotions. I also developed strong client relations and loyalty, resulting in repeat bookings and referrals. I am skilled in leadership, teamwork, and customer service, and I have a bachelor's degree in hospitality administration/management. I am committed to excellence, innovation, and continuous improvement in the spa and wellness industry.
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