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On the record
Expertise in IT service desk support and as a Major incident manager • Major Incident Management (ITILV4 Foundation certificate in IT service Management) • Technical documents comprehension & Technical writing • Customer service expert • Application support • Troubleshooting proficiency & Technical issues analysis • Problem-solving & Systems administration • Experience in running and controlling P1 & P2 incident bridge calls, and sending outage comms for stakeholders & users.
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