About
On the record
Experienced and results-oriented Service Manager with over 10 years of expertise in customer relations, operations, and service management across engineering, pharmaceutical, HVAC, and laboratory testing industries. Successfully led service delivery functions in an independent laboratory test facility, providing a wide range of engineering and scientific measurement, testing, and analysis services to clients throughout Ireland and the UK. Proven ability to manage field teams of 30+ engineers, coordinate complex service schedules using CRM tools such as Fieldmotion, Opera 3, SAP and Oracle EBS, and oversee preventative maintenance and compliance in GMP and ISO-regulated environments. Recognised for strong leadership, client relationship management, and operational efficiency. Adept at driving continuous improvement, supporting capital projects, and delivering high standards of service across multidisciplinary teams. Brings a strong blend of technical understanding, strategic coordination, and commitment to service excellence.
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