About
On the record
With a seasonal position as Front Desk Attendant in the Worlds of Fun in US i have gain the experience of various responsibilities, including checking guests in and out, assisting guests in making purchases and cleaning rooms. After that program with my employment into the travel agency i continue to increase my work experience and develop my abilities friendliness, efficiency, helpfulness, and knowledge ability. The past year i have started working as Telephone Operator at Skopje Marriott Hotel where my main responsibilities were to answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues, contact appropriate individual or department and follow up with guest to ensure their request has been met to their satisfaction. For my possessing of a good team spirit, courtesy and my efficient and excellent organisational skills after a short period i was promoted to Front Desk Agent. Polite and friendly welcoming the guest, organizing and confirming all guest check-ins/check-outs, taking payments (credit card or cash), adjust billing, dealing with and resolving customer complaints and many more are a part of my daily duties to ensure that all guests have a smooth, productive stay that meets their personal and business needs.
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