Profile · Research

Bronwyn B•••

Call Centre Leader at Social Research Centre

About

On the record

I am an innovative change management practitioner with demonstrated experience of working with government, higher education, manufacturing, telecommunications, mining, energy and health services. I articulate the requirements of organisations experiencing change and design creative solutions that are inclusive and collaborative. I have designed and delivered a range of programs to assist stakeholders to meet the challenges associated with adapting to change driven by internal and external forces. My approach is flexible and consultative and I am comfortable working at any level within organisations. I have rapid cultural diagnosis skills and am able to vary my communication approach to meet the needs of variant stakeholders experiencing change. I have demonstrated capacity with people centred change management and the associated artefacts that guide the journey from current to future states such as impact assessments, stakeholder analysis, change plans, communications strategies and training needs analysis. Professional strengths • Excellent verbal and written communication skills • Capacity to lead cultural, behavioural and technological change • Skilled architect of change frameworks, strategies and resources • Experienced adult educator, facilitator and writer Key skills • Strong customer focus and able to deliver quality processes to ensure advocacy • Able to work with abstractions, concepts and processes •Demonstrated experience with large scale change projects •End to end management of change from scoping to delivery •Able to work across multiple activities •Advanced stakeholder management and negotiation skills •Strong interpersonal, communication and negotiation skills

Related

More profiles at Social Research Centre

Browse the rest of the Social Research Centre team in the Kipplo Directory.