About
On the record
Senior Field Service Engineer with over 10 years experience in biotechnology, medical device, IVD device and research equipment installation and maintenance. Currently providing services in Europe and Africa region. Detailed knowledge about genomics technologies and sequencing equipment. Providing extraordinary solutions for on-site repair and emergency situations, when necessary. Excellent communication skills providing Customer Care service, ability to resolve complaints and manage improvements. Knowledge about ISO, HSE and legal compliance applicable to provided service. Following the highest standards and best practices in provided customer service.
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