About
On the record
With over seven years of experience in customer support, I am a Cross-Border Team Lead at Jobbatical, a platform that connects talent and employers across the globe. I lead a team of customer service professionals who deliver exceptional service to our stakeholders in different countries and cultures. I am passionate about customer support and have a proven track record of building and refining processes, managing large teams, and implementing customer service standards. I have strong analytical skills and use Microsoft Excel to monitor and optimize the performance of my team and our service. I obtained a certification in Overcoming Your Fear of Public Speaking from LinkedIn in September 2023, as I believe that effective communication and relationship management are key to delivering value and satisfaction to our customers. My goal is to drive customer success with analytics and create a culture of excellence and continuous improvement in my organization.
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