About
On the record
Customer Success Manager with +3 years of experience in IT/iGaming (high-risk industry), specializing in team leadership, workflow optimization, and cross-functional collaboration. Expert in FinTech/Payments. Successfully led a team of 8 to manage 40+ clients, consistently meeting SLAs and OLAs and improving team efficiency by 40% through JIRA customization. Adept at translating business needs into effective technical solutions while fostering strong relationships with B2B clients. Seeking an opportunity in a corporate setting as a Customer Success Manager, Team Lead, or Key Account Manager, where I can leverage my expertise. Fluent in English, Czech and Russian. EU residence.
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