About
On the record
With four years of experience leading high-impact projects, I thrive at the intersection of strategy, execution, and innovation. From governmental organizations to commercial outbound services, I’ve spearheaded initiatives that enhance efficiency, elevate customer experiences, and drive sustainable growth. I played a key role in launching an international call center, navigating complex operations to establish a seamless BPO solution abroad. Additionally, I provide technical expertise to support sales teams in crafting compelling presentations and proposals. At my current company, I’ve led the charge in innovation, developing AI-based services and products that redefine customer service in the BPO sector. As I prepare for PMP certification in September 2025, I continue to refine structured methodologies that turn ideas into actionable results. I’m always eager to connect with professionals who share a passion for operational excellence and forward-thinking strategies.
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