Gillian H•••

About

On the record

Highly regarded Program Management Leader, Senior Project Manager, and Consultant with 20+ years of experience in IT Infrastructure and Software technology. Known for being a hands-on leader and critical thinker, who successfully directs and delivers technology and software development projects and programs to align with strategic goals. Comfortable working and communicating at all levels, including key stakeholders, senior leaders and industry experts within a matrixed environment. LEADERSHIP PHILOSOPHY • I have a collaborative and transparent leadership style, an optimistic “can do” attitude and an inclusive “you matter” philosophy. I believe that everyone plays an integral role on a team and consider this to be the foundation of my management style in developing inclusive, motivated, customer-centric and empowered teams to deliver outstanding results. • Curious by nature, I always start with “why”. Emotionally intelligent and motivational leader developing teams through process improvement, functional alignment, organizational and team clarity, and effective planning. • Program Management • Project Management • Account Management • Client Relationship Management • Security Operations Management • Cross-Functional Team Leadership • ITIL – Service Management • Stakeholder Management • Financial/Cost Management • Process Review / Process Optimization • Organizational Change Management • Contact Centre/Service Desk Management • IT Operations Management • Vendor Management • Regulatory Compliance (SOC, PCI) • Continuous Improvement