About
On the record
Costumer service profesional (call center) 10 year experience in the next áreas: Costumer service, Sales, crediy and collection, VIP clients (Centurion) and frauds. Financial and communication sector leader companies. I was responsable of developing and implement service strategies to clients at the call center, as well as credit and collection, frauds, Centurion costumer support and Top costumers. CAU (Card Unit Acivation), multitask work team leadership and giving a guarantee of of Kpi´s acomplishment. Operative processes and acomplishment of service standards in order to position the products, services and image of the Company. Redesign, implement and teaching training plans for base and new entry people, for the attention and client areas for domestic clients. Business visión skills, leadership, conflict management, negotiation, communication with a high focus on results.
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