About
On the record
With over six years of dedicated service in the hospitality industry, my core competencies lie in enhancing customer experiences, product development, and streamlining operations. At Seoul Garden Group, I've embraced the mission to deliver exceptional service, drawing on my expertise in front office operations, multitasking, and reservations. My goal is to infuse innovation and efficiency into every facet of service delivery, ensuring that our team's diverse perspectives coalesce to elevate our brand. Most recently, as an Assistant Customer Experience Manager, I took pride in redeveloping workflows and writing SOPs, which significantly boosted operational effectiveness across various outlets. My responsibilities extended to spearheading staff training and facilitating their assessment, ensuring our service standards were met with consistency. These experiences, coupled with my role as a Product Development Chef, where I led new product ideation and menu planning, have honed my aptitude for crafting memorable culinary experiences.
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