About
On the record
Results-oriented Director of Global IT Support with a proven track record in overseeing and optimizing IT support operations for a diverse range of multinational organizations. Adept at managing teams of 100+ professionals spanning first and second line of support across global locations. Recognized for building high-performing teams, implementing scalable solutions, and driving operational excellence. Passionate about leveraging technology to enhance end-user experiences and achieve business objectives. Adept at stakeholder engagement, risk management, IT security, and vendor negotiations. Certified in ITIL and skilled in IT service management, strategic planning, and budgeting. Extensive experience in manufacturing IT, banking IT operations and Global Business Services (GBS), as well as leading IT support in complex multinational environment. As a visionary leader in global IT support, I am passionate about driving organizational success through the effective management of IT support operations. With a focus on operational excellence, talent development, and customer satisfaction, I am dedicated to ensuring the seamless functioning of IT infrastructure and empowering end-users worldwide.
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