About
On the record
As Technical Support Engineer with 8 years of experience, I specialize in leveraging both internal and external relationships to collaboratively tackle complex technical issues. I work with vendors, colleagues and other external sources to improve ticket responses and provide the best possible support quality. I am an enthusiastic team player who is always ready to contribute to the company's success. I am a technology-oriented individual who is able to deliver product fixes and troubleshoot technical problems quickly. I have expertise in help desk environments, and I am able to assist customers while promoting efficiency, respect, and patience. With superior problem-solving and critical thinking skills, as well as a meticulous attention to detail and a methodical nature, I am skilled in tackling problems in unique ways to develop innovative solutions. My knowledge and expertise have consistently been recognized by superiors and peers alike.
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