Sean H•••

About

On the record

With over 12 years of work experience as director of operations, I am a passionate and results-oriented with a proven track record of developing new business opportunities, optimizing mobility processes, and reducing wireless expenditure for various organizations. I have a strong expertise in wireless management, account management, contract negotiation, and customer service. In my most recent role as the director of operations at Simplex Mobility, I was responsible for overseeing the day-to-day operations of the company, managing a team of 50 staff in Helpdesk, procurement and development. Ensuring the delivery of high-quality service and solutions to our clients. I also played a key role in generating new leads, closing deals, and expanding our client base across different industries and regions. During my tenure, I helped the company achieve a 20% increase in annual revenue, a 35% increase in customer retention rate, and a 50% reduction in wireless costs. I also implemented various initiatives to improve internal efficiency, communication, and collaboration among the staff. Some of the skills that I utilized and developed in this role include new business development, wireless management, account management, contract negotiation, customer service, leadership, communication, and problem-solving.