Abhijit M•••

About

On the record

With over 17 years of experience in IT infrastructure and helpdesk support, I specialize in leading high-performance teams and managing enterprise IT systems across the GCC and India. As a Team Lead – IT Infrastructure Support at Jashanmal Group, I oversee real-time IT operations for 150+ retail stores and corporate offices, ensuring uptime, security, and seamless user support. My strengths lie in SLA-driven environments, retail technology, cloud migration, and process automation. I’ve successfully implemented enterprise projects including Windows 11 rollouts, SharePoint automation, and regional network upgrades using Cisco Meraki and Intune. I bring hands-on expertise in Office 365, Oracle ERP, Dynamics 365, and a wide range of surveillance, backup, and endpoint security tools. A certified ITIL V4 professional, I thrive on continuous improvement, cross-functional collaboration, and building resilient IT operations that align with business goals. Based in Dubai, open to global networking, collaboration, and leadership opportunities in IT infrastructure and support.