Abdiel F•••

About

On the record

Results-focused performer with twenty two years of experience and accomplishment in the areas of Account Management, Business Development, Sales, Engineering & Technical Support, Customer Retention and Servicing for the Telecommunication Industry. Experienced managing complex projects, involving diverse stakeholders to secure timely, quality-focused, and compliant results. Genuine talent for troubleshooting and identifying solutions to effect profitable, long-term win-win outcomes. Proven team member/leader contributing to high-growth situations through strategic planning, organizational efficiency, technical acuity, and staff development. Focus on project management, cost reduction and revenue generation. Influenced telecom decisions and advanced percentage of product/service penetration among commercial accounts by gathering and leveraging sales intelligence, and mastering customers' business so well as to anticipate their needs. Leveraged strong working relationship with engineering team members to support and retain clients with complex telecommunication needs. Built rapport with customers through effective and precise communication. Assessed client needs and recommended appropriate products and services to enhance and optimize their technologic requirements. Developed credibility and confidence with customers. Recognized for delivering quality service and products, and for developing loyal customers, resulting in impressive sales and retention. Dealt tactfully and effectively with difficult customers. Communicated with other departments and management to resolve problems and expedite. Recognized Sales Employee of the Year for four consecutive years, 2013, 2014 & 2015, 2016, and for the first time in 21 years recognized for successfully achieved and comply with more than 100% of quota for 12 consecutive months. 2018 recognized as WorldNet Employee of the Year. 2019 recognized as WorldNet Sales Employee of the Year Award, President's Club Award, Most Data Sales Award, Biggest Win of The Year Award, Sales Performance Award. October 1st 2019 promoted to Engineering Department, Pre Sales division as Business & Telecommunication Consultant / Engineering & Technical Support. 2023 Recognize with the ETS of the Year Award