About
On the record
10 years of experience in Operations, Customer Success, Team Leadership, and LMM M&A/ETA. Experienced in building teams, navigating rapid growth, identifying and resolving bottlenecks, increasing employee retention, and creating processes to maintain customer retention. I have managed teams from 5 to 30+ and worked with SMBs to Fortune 50 executives. I executed an 18-month Self-Funded Search that finished successfully with a $6M acquisition. During my ownership, modernizations reduced manual tasks by 50%, overhauled recruiting increased applications by 300%, and created a sales process that resulted in 50% contact with key decision-makers.
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