Daria N•••

About

On the record

Hi there! I'm a Customer Experience specialist with over 4 years of experience in client and product management across corporate environments and startups. I began my career as a graphic designer and then transitioned into the EdTech sector, where I grew from program coordinator to a Customer Experience Manager: identified client needs, gathered and analyzed feedback, and enhanced customer experience at all stages of learning. I have experience launching a global startup from scratch, where I conducted user research through CustDev interviews and CX research. Currently, I work with B2B and B2C clients, guiding them through all stages of the deal, managimg and updating client profiles, addressing emerging issues, and coordinating the fulfillment of obligations, contributing to increased retention and customer satisfaction. Skills: Client Management, Customer Support, CX research, User Testing, CJM, User Journey Analysis, Product Roadmap, Jobs-To-Be-Done, Project Management, Email-marketing, A/B-testing, CRMs (Salesforce, Jira).