About
On the record
I enjoy keeping up to date with the latest in software development and I’m constantly learning and striving to improve my knowledge set. Helping people is my passion. I am a positive person, multitasking, and a teamwork lover. My colleagues see me as a person with great interpersonal and communication skills and always focused on delivering results. My hobby is traveling the world and practicing sports. Career Summary: I have 4+ years of experience in Customer Success, working with platforms like Zendesk, Zohodesk, Intercom, and others to help the communication and organization, following OKRs trying to reach better results, decreasing churn, collecting feedback, and answering reviews/comments. International Experience: Voluntary Job in Asia and worked as an Extra doing part of a film. I had contact with different cultures and met people from different parts of the world. Contact with clients around the world, virtual or physical, selling all kinds of products including digital products. If you want to know more about me, please contact me at +351 968 265 772 or leandro.ferreira@hotmail.it Complementary keywords and Expertises: Customer Support; Research; Facebook; WhatsApp; Instagram; Youtube; Telegram; Twitter; TikTok; Twitch; Shopify; AliExpress; Shopee; Mercado Libre; Amazon; eBay; Zendesk; Zohodesk; Intercom; Word; Google Docs; Excel; Trello; Jira; CRM; SEO; HTML; Javascript; CSS; React; SCRUM; Agile; Crypto; NFT.
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