Ioana B•••

About

On the record

I bring forth a wealth of professional experience garnered over 1 year and 6 months in the role of Customer Support Representative for EA Games, catering to the German-speaking clientele. During my tenure, I consistently delivered high-quality support, showcasing a deep understanding of customer needs and a commitment to ensuring customer satisfaction. After a promotion for my dedication, I assumed a leadership role at Teleperformance, where I served as a Supervisor for two distinct projects – ASOS and OTTO. In this capacity, I successfully led and managed a team of 30 individuals, demonstrating strong leadership skills and the ability to navigate the intricacies of diverse projects. This role allowed me to cultivate a comprehensive skill set, combining technical expertise with effective team management. Beyond my customer support and supervisory roles, I have actively invested in my professional development by undertaking training in SAP. This comprehensive training encompassed ABAP, FI-CO, and BW/BI, providing me with a solid foundation in SAP technologies. This additional expertise underscores my commitment to staying abreast of industry trends and positions me as a versatile professional capable of contributing to diverse aspects of business operations. My professional ethos is characterized by a proactive approach, emphasizing multitasking capabilities, collaborative teamwork, and a rapid learning curve. I thrive in dynamic environments and approach challenges with a solution-oriented mindset. My ambition and curiosity drive me to continually seek opportunities for skill enhancement, ensuring adaptability in an ever-evolving professional landscape.