About
On the record
I am a Senior Product Manager with 12 years of experience driving innovation in e-commerce, technology, and AI-powered customer service solutions. My expertise lies in building impactful products that enhance user experiences and deliver measurable business outcomes. During my 11.5 years at eBay, I spearheaded the launch of customer service technologies, including AI-driven chatbots, IVRs, and self-service platforms, achieving a 20% reduction in contact volumes and saving $150K in operational costs. Recognized with eBay’s prestigious "Best of the Best" award, I have a proven track record of leveraging data analytics, customer insights, and agile methodologies to deliver results. With deep expertise in product strategy, roadmap development, and cross-functional collaboration, I excel in optimizing user journeys and aligning stakeholders to achieve business objectives. As a Certified ScrumMaster® and Google Project Manager, I bring a disciplined approach to product delivery, balancing strategic vision with execution excellence. Passionate about leveraging technology to solve complex challenges, I am committed to reshaping the digital landscape and driving transformative solutions that create value for customers, stakeholders, and organizations.
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