About
On the record
Dynamic and results-driven professional with over 10 years of experience in customer service, sales, and supervisoryroles. Known for being outgoing, trustworthy, and skilled at building rapport with clients, I am fluent in both Englishand Spanish. I have successfully led teams of 10-14 agents, handling escalations and ensuring seamless dailyoperations. I specialize in KPI analysis, performance improvement, and driving sales through effective communicationand relationship-building skills.Proven ability to work in fast-paced environments, consistently ranking as a top performer and seller. A quick learner and adaptable leader, I offer strong coaching and mentoring abilities to support team growth. Confident under pressure and dedicated to delivering exceptional service.
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