Company · Outsourcing and Offshoring Consulting

Telus International Bulgaria

TELUS International Bulgaria is a leading provider in the field of BPO (Business Process Outsourcing). With a team of over 3800 members in Sofia and Plovdiv, the company is the biggest employer in the BPO industry in Bulgaria. TELUS International Bulgaria is a multilingual provider of digitally-enabled customer experience and business process solutions, delivering high-quality services since 2004. The company offers contact center solutions, IT, content moderation, and innovative customer service support for global customers in over 50 languages. The client portfolio includes leading global brands in the field of fintech, high-tech, tourism, video, console, and mobile games. TELUS International (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.