Directory · BG
Outsourcing and Offshoring Consulting in Bulgaria
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Bulgaria. Browse the public index, then filter or export on Kipplo.
Companies
61 on file
Cxg Business Process Outsourcing
CXG is a fast-growing EU-based BPO provider. Back in 2009 we set out to find the sweet spot between outsourcing and a standard business model. We believe we bring the best of both worlds and help our clients optimize costs and streamline their process. Our team grew from a mere 25 to more than 150 people over five years. The diversity of what we do and the career opportunities we offer have appealed to young and ambitious individuals from all walks of life, different countries and educational backgrounds:* Over 100 multi-lingual employees and native speakers from 10 countries;* 13 highly-qualified teams covering US, Latin America & Europe in 21 languages;* Staff with degrees in fields varying from Economics and Finance, Business Administration, Law, IT, Mathematics, Engineering, Medicine, Sociology, Psychology. CXG is looking for talented, highly motivated team players with a passion for customer service. The positions within our projects are related to using two (sometimes more) foreign languages, having technical or IT experience and interests in finance or marketing. Visit to find out more.
51 to 200 staff
Storsendigital
StorsenDigital is a leading company specializing in sourcing top outsourcing talent across Europe. With the growing trend of remote work and digital transformation, the demand for skilled professionals is higher than ever—and StorsenDigital is at the forefront of managing this talent supply and demand. Companies working with StorsenDigital can be confident they’ll gain access to top-tier experts who help bring projects to life efficiently and cost-effectively. StorsenDigital has mastered the dynamics of supply and demand for highly qualified outsourcing professionals in Europe. As demand for specialized skills rises and the technological landscape continues to evolve, partnering with StorsenDigital can be a key success factor for businesses looking to complete their projects efficiently and affordably.
51 to 200 staff
Global Services Bulgaria Jsc
The company was founded in February 2006 under the name TBI Contact Center EAD as a subsidiary of the financial group TBI Bulgaria. At the end of 2007, 100% of the shares of the company were acquired by Tikshoov Group, the largest contact center services provider in Israel. In autumn 2009 the company was taken over by Vienna Insurance Group through TBI Bulgaria AD and ZAD Bulstrad Vienna Insurance Group, which share equally 50%. In 2014 the company joins a project for creating the biggest assistance group in CEE. In relation to this it rebrands and changes it's name from Vienna Insurance Group Contact Center Bulgaria JSC to GLOBAL SERVICES BULGARIA JSC. Ever since along with the proven in time Contact Center services it successfully develops various types of assistance services with the same quality and professionalism GLOBAL SERVICES BULGARIA JSC is part of Vienna Insurance Group. Vienna Insurance Group is a leading Austrian insurance group in Central and Eastern Europe. Out of the border of the national Austrian market, Vienna Insurance Group is represented by approximately 50 insurance companies in 25 countries. GLOBAL SERVICES BULGARIA JSC provides Assistance services and outsourced customer services through inbound and outbound calls for various industries – financial sector, insurance, telecommunications and others. Leading goal in our work is to gain a competitive advantage through professional contact center services like customer care, help desk, telesales, debt collection, market researches, back office services, assistance services, management of data base and others services on request. The mission of GLOBAL SERVICES BULGARIA JSC is to provide best services in the management of business processes and high quality of customer services through a professionally trained team, leading-edge technologies, constant monitoring and performance analysis.
51 to 200 staff
Quality House
Quality House, established in 2004 with offices in Bulgaria, Serbia, and Romania, specializes in software testing, focusing on three key areas: QA Outsourcing We act as an extension of your QA teams or build new ones, tailoring our approach to fit your processes. Our ISTQB-trained staff quickly deploys skilled engineers for effective support. QA Consultancy We help businesses assess and enhance their QA processes, specializing in test automation and efficient process building. Our solutions ensure high-quality results while adapting to client needs. Professional Courses As the sole accredited ISTQB training provider in Southeast Europe, we offer a wide portfolio of ISTQB courses, along with accredited training for the Certified Professional Requirements Engineering (CPRE)- Foundation Level. Our courses are available in both public and custom formats, designed to meet specific business needs. Connect with us for collaboration opportunities, industry partnerships, and career prospects. Together, we can ensure your software is reliable and exceeds expectations.
51 to 200 staff
Mercatus Outsourcing
Mercatus is an international BPO & ITO service and solution provider. We specialize in providing tailored outsourcing solutions to businesses of all sizes, helping them streamline operations, drive growth, and achieve their strategic objectives. Expertise Across Various Domains: Our team of experienced professionals brings a wealth of expertise and knowledge across various domains, including- Multilingual Customer & Technical Support L1, L2 - Back Office Support, Data Entry - IT Support - B2B Lead Generation & Revenue Growth - IT Staffing via BOT models - Software Outsourcing Services As an end-to-end B2B sales & marketing agency, Mercatus provides multi-channel solutions to connect leading brands with their potential customers worldwide. We develop and implement both outbound & inbound sales & marketing strategies on behalf of our clients. We aim to enrich their sales pipelines with BANT qualified leads. We can both work as a remote sales team or support an existing sales team, as we help our clients to increase their market share and maximize their ROI. What our clients achieves- Higher ROI - New BANT qualified leads - Customer growth - Better sales execution - Successful new market penetration & bigger market share - Improved brand engagement
51 to 200 staff
Pontica Solutions
Pontica Solutions is an award-winning company that specializes in delivering outstanding customer experience (CX) and innovative digital solutions to our global clients in 20+ languages. Together with our team of skilled professionals, we have developed a tailored approach that works in synergy with your business needs, ultimately driving transformative growth in the fast-paced digital age. Our biggest asset is our People. Our motto is #wegrowtogether. Our goal is to Transform young talent into high-quality experts by providing opportunities to develop in the fields of CX, software development, AI, people management, project management, and quality assurance (QA).
501 to 1000 staff
Ingram Micro Bulgaria
Meet the business behind the world's brands. With Ingram Micro, there's no limit. We reach 90% of the world's population, serving their technology needs. Our team thrive on innovation, creativity, adaptability, and teamwork. Ingram Micro operates in 61 countries and reaches close to 200 countries. We've come a long way since our establishment in Bulgaria in 2012. Starting with just two founding members, we now have a team of over +1300 employees after 11 years of relentless progress. 🤝 We actively engage in events, campaigns, and charitable initiatives, supporting causes that positively impact elderly people, children, nature, and health. At Ingram Micro, we live by our core values: Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our tenets of success are built on the principles of open communication, dignity, and trust. 🤝 To make you feel great at work, in Ingram Micro GBS we have always strived to create a balanced and positive atmosphere where everyone feels like a friend and is ready to help. We bring the best of everyone to the forefront by encouraging initiative, new ideas, and a willingness to learn. As part of our team, we will provide you with stability, security, flexibility, and most importantly - the freedom to be yourself. We seek individuals who share our passion for success, innovation, and integrity. Wherever you are on your career path, we will help you keep going forward!
1001 to 5000 staff
Markam Solutions
At MarKam Solutions, we specialize in providing comprehensive multilingual outsourcing solutions tailored to meet the diverse needs of businesses across various industries including Logistics, Healthcare, Tourism, and Finance. Our global approach allows us to enhance operational efficiency, reduce costs, and improve customer service quality for clients around the world. We expertly manage a range of functions from sales and customer service to data analytics and back-office operations. Our partnership model enables us to seamlessly integrate with our clients' teams, delivering consistent results and driving business success. With a proven track record across multiple sectors and the capability to communicate in multiple languages, we are committed to elevating our clients' operations and helping them achieve their strategic objectives.
51 to 200 staff
Sofica Group, A Teletech Company
Founded in 2004, Sofica Group has become the largest BPO provider in Bulgaria in terms of size, stability and quality of services and one of the leading and fastest-growing outsourcing companies in Central and Eastern Europe. The company is part of TeleTech Holdings Inc.(NASDAQ: TTEC), a leading global provider of technology-based customer engagement solutions. We currently have an operational capacity of 1100 seats split in Sofia and Plovdiv, Bulgaria and Skopje, Macedonia. Our experience allows us to provide leading global and local clients with a broad range of tailored BPO (Business Process Outsourcing), ITO (Information Technology Outsourcing) and HRO (Human Resource Outsourcing) services. The convergence of these diverse types of outsourced services is our main competitive advantage. Our leading position has been founded on the commitment to our team: to our people. A career at Sofica provides a supportive working environment presenting a variety of career growth opportunities. Be sure to take a look at our service offerings to get a better feel for the company or visit our site for current career opportunities – our HR team will be happy to hear from you.
1001 to 5000 staff
Arcanys
Arcanys is a Swiss software development outsourcing company in the Philippines. We specialize in building highly skilled teams of developers for tech-enabled companies big and small, filling their need for robust software capabilities with flexible arrangements that ensure continuity. The vendor-buyer type of relationship is not how we work. We position ourselves as genuine technology & business partners, meaning we treat your goals as our own and are not afraid to speak our minds in the interest of your success. And our customers see the best results this way! See for yourself: https://clutch.co/profile/arcanys#reviews We complement our core expertise with technical and business mentorship, business analysis, UX / UI design, QA, and other delivery and support services. Since 2010, we've helped more than 200 companies worldwide, including 50 startups. In short, our services are the following: • Full-time dedicated teams (software development, testing / QA) • Web and mobile applications development and testing • 24/7 AWS & customer support • Business Analysis & UI / UX design • Machine Learning, Artificial Intelligence & Data Science • CTO on-demand
201 to 500 staff
C Care Bg Ltd
Welcome to C Care BG Ltd. We are a cloud-based multilingual contact center and BPO provider headquartered in Sofia, Bulgaria. We support customers through social media, live chat, e-mail and phone in more than 16 languages spoken across the EMEA markets and the Americas. Four levels of security at different levels of our network (both physical and virtual) and the fact that our employees are geographically spread means that we are a safer, better protected partner. Being a cloud-based center brings us and our clients a number of benefits: • It substantially reduces our operational costs and thus our competitive pricing • We can flexibly respond to staffing requirements and scale fast • We have access to a wider talent pool – we can hire across all geographies • Our employees are more mature, better educated and more experienced than what the typical “brick-and-mortar” model offers • Because of our flexible training procedures we reduce new-hire training time by up to 50% • In comparison to the “brick-and-mortar” model we show better employee retention rates, increase in conversion rates (15% on avg.) and quality scores (10% on avg.) We at C Care BG Ltd. are here to increase your customer satisfaction and loyalty. Get in contact to learn more.
201 to 500 staff
Parseq
Parseq is one of the largest independent business services and IT providers, with a global client base spanning FTSE 100 financial services companies, major utility providers, leading telecoms operators, manufacturers and local authorities. We employ more than 500 people across eight sites in the UK, Bulgaria and India. We also maintain international partnerships covering eight countries. We make it easy for organisations to digitally transform their processes, improve their operational efficiency, and enhance the customer experience by: • Using automation to help clients optimise their document, financial and payment processing. This includes finance and accounting services, such as credit management and invoice processing; digital back-office services, such as automated cash allocation and digital mailrooms and payment services, including cheque processing. • Printing specialist documents with in-built security features, such as cheques and ballot papers • Providing IT services, including consultancy and project implementation, managed services, software license resale and product support. Every year, we process £36 billion of payments, digitise 70 million documents, print 117 million secure documents and have delivered over 220 IT implementation projects globally.
201 to 500 staff
Bpo Bulgaria
We are independent company of Accountants, Business Advisors and Tax Consultants with office location in Plovdiv, Bulgaria. We are not only an accounting company but also a consulting company providing a wide range of services on all issues regarding our clients’ businesses. Our mission is to offer professional services at competitive prices and support clients by dedicated team delivering personal confidential treatment and advice. BPO Bulgaria is focused on providing outsourced bookkeeping solutions for businesses. Our online services cover the entire scope of bookkeeping needs and the customers have the flexibility to choose what they require. We can quickly adapt to customers’ needs and at the same time ensure quality standards and are flexible enough to use various accounting software such as advance spreadsheets, Xero, Fresahbooks, QuickBooks, Wave, Sage, LessAccounting.
1 to 10 staff
Bulde Ltd
BULDE Ltd. was founded as a Bulgarian-German full-fledged contract manufacturer based in Plovdiv, specializing in the outsourcing of production and assembly of industrial components made from steel, aluminium, plastics, and elastomers. Certified under ISO 9001 and ISO 14001, BULDE combines innovation, sustainability, and energy efficiency with a strong commitment to reliability, demonstrated by an average delivery performance above 95% for all customers. As an independent and neutral manufacturer with no own brands, BULDE focuses entirely on providing tailored solutions for its international clients in Germany, the Czech Republic, Denmark, France, and Switzerland. The company supports businesses that want to focus on their core competitive advantages and outsource lower value-added processes, optimize layouts and free up space, or establish a reliable joint venture in Bulgaria. BULDE delivers end-to-end contract manufacturing solutions, including procurement of raw materials and packaging, production, assembly, warehousing, delivery, outsourcing of machinery and processes, and automation. With steady growth and expanding international partnerships, BULDE is your trusted partner for competitive, high-quality, and scalable manufacturing in Europe.
51 to 200 staff
Direct Services Ltd
Direct Services Ltd is a Bulgarian company for outsourcing services. Striving for continuous development and focusing on our customers’ needs are the foundations of our business model
11 to 50 staff
Inteleksys Ltd
Innovative business oriented consulting company concentrated in work with small and middle business. The company is providing different solutions in the IT fields as- Software development (especially Android and iOS mobile and Java platform applications)- Web system development (especially JAVA and Node.JS based application)- IT Support and DevOps. Inteleksys Bulgaria is working in the areas of IT operations and system integrations which could be provided by our experienced engineers even in iSeries and zSeries systems. The Company is facilitating the small and medium business in IT providing the quality and serious type of work which deserves every company and enterprise.
11 to 50 staff
Kingsland Innovation Centre
Kingsland Innovation Centre accelerates the projects of tomorrow. As the world’s first source for certified blockchain developers, Kingsland Innovation Centre deploys the best trained blockchain specialists in the industry to triage, fault-find or fast-track blockchain projects, helping integrate the cutting edge tech of the future into our present reality. Whether you’re looking to employ a dedicated team of specialists or you’re seeking a third party to manage your projects, we work with clients to select the model that best suits the needs and preferences of their business or project. It is our mission to unite you with the fullest extent of your company’s tech potential. Kingsland Innovation Centre deploys highly-skilled, goal-oriented blockchain developers to work on transformational global blockchain projects. World’s best source of highly-trained certified blockchain developers. All developers have completed the Blockchain Immersion course through Kingsland University, a SACS-CASI accredited institution. Agility to quickly and effectively deploy devs Dedicated project managers for contracts with multiple dev-pod teams. Kingsland Innovation Centre blockchain developers are selected for their skills, talent, and education. Accelerate innovation with Kingsland. Contact our enterprise solutions team today.
11 to 50 staff
Mgsd Pro
MGSD Pro Bulgaria is managed and owned by professionals with a management experience from leading AdTech, Marketing, IT & Financial companies. With over 30 years of background in managing every perspective of a business and experience based across the globe. We provide Employee of Record Services, Outsourced Solutions, and Marketing Services. From launching a team in Europe, extending your operation, or solving your recruitment skills challenge, we can tailor a solution to deliver your requirements. We provide exceptional talent to deliver business results having gone through our robust selection process that ensures your skilled expertise to solve your business challenges and deliver results. A proven safe pair of hands guiding you through the journey. We deliver Talent solutions that make sense and are flexible for your needs. Our Mission Deliver business growth by providing expert services and resources through collaboration, integrity, innovation, fairness, and honesty.
1 to 10 staff
Sixty K Ltd 60k
ResultsCX is an award-winning BPO and Multi-Lingual Contact Centre Outsourcing company in Bulgaria. From our multiple locations, we currently employ 1,400 professionals, providing a wide range of solutions specially tailored to suit our clients' needs, delivering high quality and value added services to ensure that they stay one step ahead of their competitors. We primarily provide inbound/outbound customer care, technical support and back office. ResultsCX supports multi- channel architecture including voice, live chat, e-mail, web- forms, social, mobile for many recognisable brands, covering sectors that include, telecommunications, entertainment, retail (including food and fashion) and e-commerce, lifestyle, travel & tourism, finance/banking. ResultsCX is currently the only Contact Centre in Bulgaria that has been officially accredited with Investors in People Silver standard.
1001 to 5000 staff
Tg Soft
TG Soft is a leading software consultancy, providing services to international clients in the ICT, Cloud, and Infrastructure domains. We help enterprises and startups build and scale software applications by taking over the whole project pipeline or a part of it. To accelerate the business growth of its customers, TG Soft employs a proven combination of classic technologies and the latest tech trends.
11 to 50 staff
Tomi Ren
Tomi Ren is an outsourcing company working with businesses from all around Europe, UK and United States to deliver services in areas like customer support, project management, marketing, software development, engineers and more.
11 to 50 staff
Cadworks Llc
CadWorks+ is formed in 2020 from a passionate team of professional surveyors with extensive experience of over 15 years, working with developers, engineers, architects, contractors, and builders in Survey industry. OUR GOAL is to serve as a provider of variety of Survey, Designing, Digital and Engineering solutions in USA and Bulgaria. The company offers a full range of software and professional expertise in following areas:*CAD designs and workflows *Professional Land Surveying *GIS and Remote sensing *3D Modelling, estimates and calculations
1 to 10 staff
Officeant
OfficeAnt’s focus is on establishing and maintaining rewarding and reliable relationships between our partner companies and their customer base. We are a developing company which specializes in office services that assist your business. Our objectives are - Loyalty to our customers- Respond to our customer needs- Realize the potential of our team- Constant improvement of our services- To grow our company based on our strengths and competence.
11 to 50 staff
Bright Receptionist
Bright Receptionist offers 24/7 smooth and hassle-free instant guest communication for Airbnb and Vacation Rentals. Main services include:(1) 24 / 7 INSTANT GUEST COMMUNICATION: Personalized communication with your guests via chat, email and phone – all answers in less than 1 hour (usually in minutes). Includes also- Screen potential guests - Handle all bookings and inquiries - Organize key exchange and check-in - Coordinate cleanings with your housekeepers - Coordinate technical issues with your technicians - Coordinate day-to-day operations with your local property manager - Deal with emergencies and resolution cases - Manage listings, calendars and availability - Virtual concierge: providing information about the property and the area (2) LISTING OPTIMIZATION FOR AIRBNB, BOOKING.COM, VRBO, EXPEDIA etc- Create a copy for your new or existing listing(s) that provokes action - List your properties on OTAs: Airbnb, Booking.com, VRBO, Expedia etc- Implement strategies to improve your visibility in search engines (3) SYNCHRONIZATIONS, INTEGRATION & AUTOMATION - Synchronize all different channels and platforms you use - Manual check of all details to prevent double bookings on a daily basis (4) REVENUE MANAGEMENT - Develop a pricing strategy adjusted to cover seasonality, early bird & last minute discounts, long-stays etc. with accordance to your location and competition - Daily adjustments of your prices with accordance with your rate plans in order to maximize bookings and occupancy (5) REVIEW MANAGEMENT- Write reviews to your guests - Write answers to your guest reviews - Write answers to your negative guest reviews in a professional manner that leaves a positive impression in your new potential customers
1 to 10 staff
Call Center Dmg Consult Ltd
DMG Consult“ Ltd. ‘s call center services allow its clients to outsource business process in order to optimize their expenses. For each of its clients „DMG Consult “ provides individual solutions which meet the requirements of their business field. Our goal is to assist the growth of your business. We offer our professional services to handle inbound calls addressed to your business; this will decrease your operational costs and at the same time provide better service for your customers. Outsourcing has many advantages – it lowers the need to hire new staff members in your own company, it makes it easier for the customer to reach you, and it lowers the error rate with customer service. All of this will make your company more competitive in the market. In direct marketing campaigns, the number of inbound calls may vary. If your office cannot handle the volume of calls at some point, it will inevitably result in loss of potential business. Your partnership with „DMG Consult “will guarantee that you never lose potential business in such circumstances. “DMG Consult“ will answer all calls that are directed to your business, professionally and efficiently. We handle every customer with our full attention, regardless of the scope and size of the project. Dealing with inbound and outbound phone calls: Advertisement campaigns; Servicing a media campaign with votes over the telephone; Marketing campaigns; Receiving calls and registering winning contestants of promotional games. Servicing a retail network: Receiving order purchases and deadline demands; Providing customer care regarding price inquiries and availability of goods; Informing customers about the offered products and services; Handling returns and warranty claims. Outbound marketing campaigns: Conduction of polls and surveys; Phone interviews; Doing research on the customer satisfaction rate of existing customers; Establishing outbound calls with the aim of a direct sale of a product or service. Servicing web pages and Facebook pages: Answering FAQs. Handling SMS and Email services: Sending reminder messages; Presenting a new product/service to end consumers through SMS; Sending congratulatory SMS messages and emails; Answering customer emails. We offer: Assistance with tailoring messages which include your entire information; Sorting information according to type of client, means for sending a message, and message interval; Correct and effective information delivery through a specialized software for sending short messages (SMS); We guarantee that all the messages will be received according to your preferences and instructions. Our current clients and business associates shared why they chose DMG Consult Ltd. over the competition: The telephone calls are recorded, which allows you to listen to them at all times; Receiving and sorting out calls based on pre-determined criteria; Daily report about the number of inbound/outbound calls, messages, and emails; Overall assessment of campaign success; Responsible advertising and direct marketing; Level One help desk; Written and verbal assistance for your internet page.
11 to 50 staff
Groe Global - Fractional Franchise Management & Technology Solutions
Groe Global is a leading provider Outsourced Franchise Management for franchisors who are looking to streamline their operations and spend more time working on their business rather than in it. Our team of experts offers a range of services including full franchise management, franchisee training and coaching, to network rescue and restructuring. In addition to training and coaching, we also provide specialist franchise marketing services to help franchisors find and recruit qualified franchisees. This includes market research, lead generation, and targeted advertising campaigns. We understand the importance of attracting the right franchisees to your system, and we have the tools and expertise to help you do so effectively and efficiently. To ensure that both franchisors and franchisees have access to the latest industry knowledge and best practices, we run regular training events on a monthly basis. These events cover a wide range of topics, including marketing, sales, operations, and more. By participating in these events, franchisors and franchisees can stay up-to-date on the latest trends and techniques, and learn from experienced professionals in the field. One of the key advantages of working with Groe Global is that we offer all of these services at a fraction of the cost of hiring dedicated staff. This means that franchisors can access top-quality support and resources without breaking the bank, allowing them to focus on growing and scaling their businesses. Whether you're just starting out as a franchisor or you're looking to expand your existing franchise system, we can help you achieve your goals.
11 to 50 staff
Io Era
IO Era is a technology consulting firm that creates end-to-end solutions, from concept and strategy, to UX and digital design, implementation and support, helping partners achieve their business goals. To every project, we bring a combination of industry knowledge, startup company culture and some of the best technical talent. Our clients’ business outcome is the true measure of our success and pushes us to find creative solutions to the most difficult problems. On the product development aspect our team crafts homegrown products for the e-commerce and distributed systems domains.
1 to 10 staff
Zephyr Group Eood
ZephyR Group EOOD is a team of professionals in customer contact, administrative work and social media and online marketing services. We do this from Bulgaria, so we can guarantee you very competitive prices. We are located in the city of Plovdiv (2nd city of Bulgaria), one of the most beautiful cultural heritage cities of Central and Eastern Europe. We have a Belgian management with a representative office near Ghent and are always available to discuss your wishes and ideas.
1 to 10 staff
Carfleet.Info By Nerti Ltd
CARFLEET.INFO is an outsourcing company with a mission to optimize its client's car fleet management costs. The basic principles, that lead the company in its everyday activity are RELIABILITY, FLEXIBILITY and COST-EFFECTIVENESS. RELIABILITY – It is important for as to ensure for our clients the ability to fully rely, in terms of roadworthiness and safety, on their car fleets any time they need it, thus ensuring them and their employees the freedom to concentrate on their main business goals. FLEXIBILITY – Our will is to provide flexible and customizable services, that perfectly match our client's specific needs without any unnecessarily, extra costs. COST-EFFECTIVENESS – We are sure in our ability to guarantee high quality services at a lower cost than the cost of maintaining own staff to manage the car fleet of the company and lower than the losses of diverting employees with other main objectives to the sphere of managing the fleet. We truly believe that the car fleet have to facilitate the growth of the company that owns it, but not to be a financial and administrative extra burden. At the end of the day, there is a single thing to make us feel good – the entrusted to us car fleet to work in favor of our client, but not our client to work in favor of its car fleet.
1 to 10 staff
Envire Solutions
Integrated BPO services with strong industry focus and deep subject matter expertise to deliver digital transformation on demand. Our Mission Be the experts in accelerating performance and risk absorption. Sustain focused execution through bespoke analytical oversight on the entire customer life cycle. Our Vision Seamlessly merged, with continuous focus on the customer experience We drive true digital transformation and data born streamlined workflows.
11 to 50 staff
The Kickstart Company
The Kickstart Company is an expert in kickstarting back offices in Bulgaria. We establish your legal entity and realize the perfectly equipped office. We offer to hire personnel and kickstart all additional services like accountancy and payroll administration. For smaller companies, we offer shared office space and shared management to monitor employees and freelancers and manage all additional required services. All our clients can tap into our network and expertise and scale their activities back and forward while working remotely. In many companies, there is a moment when competitive salaries and an attractive tax regime are essential to staying price-competitive. Your own entity abroad has many advantages compared to hiring a company abroad. For example, a permanent establishment and management are must-haves to profit from the competitive tax regime Bulgaria has to offer. Many companies don’t know where to start. That’s why there is The Kickstart Company!
1 to 10 staff
Contento.Tech
Contento is a pioneer in building and managing strong decentralized outsourced teams in Bulgaria, an EU member state and #3 best outsourcing destination in Europe. Our tools, processes & knowledge-sharing system pioneer the decentralized work-from-home model and enable us to build highly engaged outperforming teams. DATA SUCCESS TEAMS: Digital content in 20+ languages Data management and analysis Data normalization and Automation AI & ML algorithm training & QA DIGITAL MARKETING: Social listening Content marketing Ecommerce pages Community management Live chat BPO: Cold calling Back office/ admin teams Procurement, replenishment & supply chain support Controlling services Invoicing & revenue assurance RISK & ADVISORY: Fraud investigation Chargeback management KYC & Customer due diligence Process mapping ISO compliant Carbon neutral operation
11 to 50 staff
Ingram Micro Gbs
Meet the business behind the world's brands. With Ingram Micro, there's no limit. We reach 90% of the world's population, serving their technology needs. Our team thrive on innovation, creativity, adaptability, and teamwork. Ingram Micro operates in 61 countries and reaches close to 200 countries. We've come a long way since our establishment in Bulgaria in 2012. Starting with just two founding members, we now have a team of over +1300 employees after 11 years of relentless progress. 🤝 We actively engage in events, campaigns, and charitable initiatives, supporting causes that positively impact elderly people, children, nature, and health. At Ingram Micro, we live by our core values: Results, Integrity, Imagination, Courage, Responsibility, and Talent. Our tenets of success are built on the principles of open communication, dignity, and trust. 🤝 To make you feel great at work, in Ingram Micro GBS we have always strived to create a balanced and positive atmosphere where everyone feels like a friend and is ready to help. We bring the best of everyone to the forefront by encouraging initiative, new ideas, and a willingness to learn. As part of our team, we will provide you with stability, security, flexibility, and most importantly - the freedom to be yourself. We seek individuals who share our passion for success, innovation, and integrity. Wherever you are on your career path, we will help you keep going forward!
1001 to 5000 staff
Sgp Group Bulgaria
SGP Group"LTD е част от международна консултантска компания, с 15 годишен опит в изпълнението на качествен контрол и производствена поддръжка. Специализирани сме в сферата на управлението на човешките ресурси и тяхното администриране.
5001 to 10000 staff
Anagami Digital Accounting
At Anagami, we believe accounting is more than compliance — it’s a strategic function that empowers smarter decisions, sustainable growth, and global ambition. Founded in the European Union and headquartered in Bulgaria, we’ve grown into a trusted accounting and financial management partner for internationally active companies, investment structures, and digital businesses. With a deep understanding of multi-jurisdictional frameworks and modern business models, we specialize in building custom-fit financial systems that scale with our clients. We offer six core services designed to help businesses expand across borders while remaining in full financial control: • Incorporation Management • Accounting management • Tax management • International jurisdictions • Strategic Finance Oversight • Shared Service Centres (SSC) Whether you're navigating real estate investments, e-commerce growth, international payroll, or cross-border tax obligations — we’re here to make it simple, strategic, and scalable.
51 to 200 staff
Callboxs
Callboxs is an innovative, rapidly growing company in the sphere of telecommunications. For more than 15 years the Call Centre has been mainly dealing with telemarketing, with servicing clients and with online commerce. For the last 6 years the company has been specialising mainly in direct sales carried out over the telephone. Our team has been predominantly made up of young and creative emplyees, excellently managing all and any tasks, connected with campaigns for implementing new products on the market, sales, subscription, reservations, technical maintenance, etc.
1001 to 5000 staff
The B Team - Real
We at The B Team™ offer world-class development at offshore prices, in a way that feels like we are right next door.
51 to 200 staff
Todos Consulting
At Todos Consulting we believe that happy customers are the heart of every business! This is why we partner with companies towards building valuable customer interactions that leave positive footprint. As customer care evangelists we are here to share our experience and knowledge to help your business succeed. Our track record proves that clear communication and expert collaboration will brings value and long-lasting success. Your customer care is our mission!
201 to 500 staff
Sales Source Services
At Sales Source, we empower home improvement businesses by integrating advanced AI technology to automate sales, appointment setting, and customer communications. Our AI-driven solutions streamline lead management, scheduling, and customer interactions, giving business owners the freedom to focus on what truly matters. With intelligent automation, your business runs seamlessly on autopilot, offering customized insights and scalable growth strategies.
1 to 10 staff
Supportica Group
Supportica Group is a forward-thinking company with an international focus that delivers Data Protection, Compliance, AML Social Media Marketing support services to assist businesses in meeting their legal, regulatory and/or marketing requirements. Supportica aims to provide its support services in a manner that is efficient and cost-effective through cloud-based platform together with back office assistance. Some of Supportica's product and service offerings include GDPR Toolkit, ComplianceAcademy, PolicyHero, Busy Professional Publications and ContentKing Marketing. Supportica has a business presence in Ireland, United Kingdom and Bulgaria. Supportica Group-Your Growth, Our Business Compliance and AML, Data Protection and Privacy, eLearning, Corporate Governance, Polices and Procedures, Consulting, Risk Management, and Social Media Management
1 to 10 staff
Yource Bulgaria
Call and contact centres come in many forms. The fact that it is often difficult to find and keep motivated and skilled call centre staff in Western Europe has resulted in global offshore outsourcing of administrative and telephony inbound and outbound services. Yet Yource Bulgaria is not just one of the many call centers abroad. Our continuous striving for quality and flexibility has made us unique in several ways. Vision and Mission Our vision and mission are our guiding goals, without them, we would get lost. They enable us to create the company we’ve always dreamed of. They enable us to create a company that will be a great place to be part of. Our vision: Being recognized as the best choice for nearshoring BPO Being recognized as the best choice is an ambitious goal but it’s also what makes us different. We want to include our clients in our strive for customer excellence where sustainable partnerships form the solid base upon which we build. We want to get the recognition that we are indeed the best choice when it comes to nearshored Business Process Outsourcing. Our mission: Proud supplier of honest customer experiences We’re proud of whom we are because we stay true to ourselves and we’re honest towards our customers, consumers and clients. We embrace our strengths. Yource Bulgaria wants to make a difference in the world where customers are always expecting more and better. Customer experience is about empathy. It’s about delivering experiences people love. Experiences based on trust and honesty.
201 to 500 staff
13bik
We are a passionate team of people driven to excel and create real value for our clients. Our mission is to guide our customers to rethink how they run their business and help them improve performance. We focus on sales, customer service, logistics, digital marketing and custom software development. In today’s competitive world organizations are under constant pressure to enhance productivity and develop growth initiatives. We design, execute and maintain innovative and cost effective solutions for other businesses. Our expertise range from creating engaging and successful digital experience to outsourcing entire operations to manage your company. We pride ourselves with personal and long-term oriented relationship development. We provide highly professional customer care, sales support, logistics services and exceptional digital marketing strategies. 13BIK supports multi- channel architecture including voice, live chat, e-mail, web forms, and social media for e-brands in retail, e-commerce, telecommunications and other sectors.
11 to 50 staff
Telus International Bulgaria
TELUS International Bulgaria is a leading provider in the field of BPO (Business Process Outsourcing). With a team of over 3800 members in Sofia and Plovdiv, the company is the biggest employer in the BPO industry in Bulgaria. TELUS International Bulgaria is a multilingual provider of digitally-enabled customer experience and business process solutions, delivering high-quality services since 2004. The company offers contact center solutions, IT, content moderation, and innovative customer service support for global customers in over 50 languages. The client portfolio includes leading global brands in the field of fintech, high-tech, tourism, video, console, and mobile games. TELUS International (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation, and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.
1001 to 5000 staff
Metrica Ltd
Company specialized in providing outsourced services in logistics and customer services. eCommrece growth provoke us to optimize and propose more effective services to online stores (pick, pack & ship). Our availability of resources allows us to be flexible and be respond to the challenges that each new job brings. The guiding principle for us is that each client is unique and important. This philosophy we use to your customers. Each phone contact, gesture, word, letter, email served by us bear the charge of high professionalism, focus and customer care. We will prove this in response to your trust!
51 to 200 staff
Aibest
AIBEST - Association for innovation, business excellence, services and technology, previously Bulgarian Outsourcing Association, is an independent industry organisation whose objective is developing Bulgaria as a leader for knowledge-intensive products, services, solutions, and globally recognized (world-attractive) destination for educated talent. We aim to drive knowledge, innovation, technology and professional ethics to further improve the business environment, and shape the future of knowledge-based economy. The association groups companies from all spheres of the modern business services industry – companies offering services related to BPO, ITO, KPO, LPO, HRO and others.
11 to 50 staff
Bulgcom
Are you looking for a reliable call center partner with over 20 years of experience in Europe? Look no further! Our company is dedicated to providing top-notch customer care, market research, lead generation, customer retention, technical and product support services to businesses of all sizes. 🤝 With our skilled and experienced agents, we can help you enhance your customer experience, boost your sales, and grow your business. Whether you need help with inbound or outbound calls, we've got you covered. Our market research services will provide you with valuable insights into your target audience, helping you make informed business decisions and stay ahead of the competition. Need fresh leads? Our lead generation strategies are designed to identify and connect you with potential customers who are interested in your products or services. Customer retention is our priority. We'll work closely with you to build strong and lasting relationships with your existing customers, ensuring their loyalty and satisfaction. Technical and product support is crucial for a seamless customer experience. Our expert team will provide prompt and efficient assistance to resolve any issues and ensure your customers' satisfaction. With our extensive experience operating in Europe, we understand the unique challenges and opportunities within the region. Trust us to deliver exceptional service tailored to your specific market. Contact us today to learn more about our services and how we can support your business needs. Let us be your trusted partner in driving success and exceeding customer expectations.
1 to 10 staff
Corenet International Jsc
ITO & BPO Help Desk I and II level Customer Service E-Commerce Customer Service
51 to 200 staff
Kalinika 2010
We are "KALINIKA 2010": your professional outsourcing team. Our team of specialists can tackle all consulting services within the global outsourcing sector. Our professionals have more than 12-15 years experience in the area of loss prevention, corporate security, GDPR, official contacts with all kind of State authorities. Nowadays outsourcing became more reliable service because companies receive high quality professional advisers that are cheaper for the budget and you do not need to take part in long-term recruitment and education processes of your own stuff with unclear final result. Companies are not supposed to make social insurance and other extra costs - you just receive a business solution of your task. We provide reliable solutions while maintaining a relentless focus on costs and communications.
1 to 10 staff
