Directory · UG
Outsourcing and Offshoring Consulting in Uganda
A register of firms and the professionals working at them in the Outsourcing and Offshoring Consulting sector based in Uganda. Browse the public index, then filter or export on Kipplo.
Companies
14 on file
Service Cops Uganda
Service Cops Ltd is a renowned Financial Technology (FinTech) and BPO company established in 2009. We develop proprietary financial technology platforms and bespoke solution in 5 countries across Africa. We are ISO 9001:2015 and ISO 27001:2018 certified. Our mission is to help businesses generate revenue and sales by providing solutions in outsourcing, call-center, education, banking, agriculture, insurance, e-commerce. Service Cops is a service centered organization that is widely experienced in developing customer experience models to several industries. Service Cops understands the shift in customer consumption trends and has developed a vast ray of tools to keep you in touch your customers and strengthen your relationship. Service cops Leverages state of art Technologies infrastructure; an Omni channel contact center platform that integrates with other services, CRM and has monitoring dashboards to ensure the right service indicators are tracked in real time. Experience Service Cops has over 10 years experience developing and implementing different customer experience models in the Banking and Financial Industry in Uganda. One of the key projects has been managing customer experience for one of the leading banks in Uganda. During this Period Service Cops has broken record of some the key industry parameters in the Service industry. Service Cops has a 95% service rate (95% calls picked), a 98% First Contact resolution (FCR), a supervisor-Agent Ratio of 1:15 and 100% adherence to schedule. In the banking Sector, Service Cops has served and still serves commercial banks whose clientele exceed 1.5M customers. Value proposition Service Cops customer experience management methodology enables you to tap into our service experience and our cutting edge technology to strengthen your customer experience strategy. We offer a plug and play and can develop custom turn key projects at reasonable prices since we already own the technology.
51 to 200 staff
Sls Solutions International Ltd
SLS Solutions International is a service organization offering 24/7 call center services in Uganda and across East Africa. We are among the pioneers in BPO services and solutions outsourcing catering for both local and international partners in the region. In 2019, we moved to launch one of the most modern call center facilities in Uganda, to meet the growing market demand for outsourced call center solutions. Today, SLS offers contact center services to customers from across the region and tailor-made BPO solutions globally.
11 to 50 staff
Sinfa Uganda
SINFA is a for-profit social enterprise that addresses socio-development needs of local communities with an overall objective of providing employment and income generating services in the rural communities across Africa through affordable and sustainable access to high speed Internet. Since inception, SINFA has rolled out services that directly and indirectly provide employment opportunities in the area of Business Processing Outsourcing (BPO) as well as agricultural information access through a commodity resource platform. The company currently runs an extensive Wi-Fi Network of 20 centers in the districts of Adjumani, Amuru, Gulu, Moyo and Nwoya. Activities are in place to extend 30 more of such centers in the districts of Agago, Kitgum, Lamwo and Pader; and furthermore an aggressive expansion plan to other regions and countries is in the pipeline. Besides employment, our centers provide income generating and skills development services like free ICT training, education and mobile money. Regarding BPO, SINFA has the capacity to handle projects from both local and international markets; particularly in the international space, we handled diverse engagements with clients from the American and European markets
11 to 50 staff
Ron Outsourcing
Ron Outsourcing has evolved overtime to be the provider of the most reliable parking management and traffic control systems in Africa. We embody professionalism, experience and innovations in our approach to parking management that requires tailored and customised approach for every customer requirements.
201 to 500 staff
Iacc- Indigenous Advance Customer Center
Indigenous Advance Customer Center – IACC, is a Christian and mission-centered outsourcing company, that provides fast and reliable back-office functions and customer care services to our business clients in the United States. IACC is a socially responsible, mission-centered business committed to making a positive impact in the communities where we exist. We provide jobs and business training for young men and women to acquire marketable skills, a sound work ethic, integrity, character, and Christian values. Our Customer Center is in Uganda, East Africa. As Uganda was once a British colony, the English language is widely spoken with a warm, African/British accent. The Ugandan culture is characteristically friendly and hospitable, shaping the perfect attitude for customer care services. The population is young (77% below the age of 35) and educated, but the economy is unable to sustain quality jobs for that population. With the advance of fiber internet in the city of Kampala, reliable customer care services are now possible.
1 to 10 staff
Precious Sourcing Agents
Your Specialist Sourcing and Tender Agency in Africa At Precious Sourcing Agents, we are passionate about delivering exceptional procurement services that empower governments and organizations in Africa to achieve their goals. With a focus on Strategic Sourcing & Procurement solutions, we help our clients make critical decisions that have a lasting impact on their success. Why Choose Us? Unparalleled Expertise: With years of high-level consulting experience and in-depth knowledge of the business landscape, we bring unmatched expertise to the table. Our team is well-versed in sourcing and procurement practices, ensuring you get the best outcomes. Global Reach: We connect African markets with suppliers from around the world. Our extensive network in the UK, Europe, America, and Asia enables us to provide you with top-notch goods and services. Cost Savings: Your success is our priority. We help you optimize your budget, providing proprietary market data and strategic insights to achieve 40% to 60% cost reduction savings. Tailored Solutions: We understand that every client is unique. Our flexible approach allows us to tailor our services to meet your specific needs, ensuring maximum efficiency. Our Focus: Enabling Your Growth Whether you represent a private or public organization in Africa, looking to purchase large-ticket items, or seeking to streamline your procurement process, we've got you covered. Our partnership with the Ugandan government showcases our ability to deliver a wide range of procurement functions. Say goodbye to overspending on procurement. Let Precious Sourcing Agents help you re-capture your budget, fund new initiatives, and retain critical resources. Don't wait to save; act now and embark on a journey towards enhanced efficiency and financial performance. Contact us today to explore our sourcing solutions and unlock the full potential of your procurement and supply chain.
11 to 50 staff
Kewago Group
KEWAGO Resources Group Ltd (KEWAGO) is a Ugandan registered business solutions provider headquartered in the dynamic and fast-growing city of Kampala, the capital city of Uganda with strategic partnerships within and outside the Eastern Africa region. Founded in 2015, KEWAGO is a timely response to the need for researched, tested, and relevant approaches to addressing the initiation, growth, and development of business, humanitarian, and development organizations. Through the application of original, tailor-made solutions that seek to open new frontiers and opportunities, KEWAGO has distinguished itself as a trusted partner in the continuous quest by individuals and organizations to do better and reach further. Fully committed to delivering all-around value-adding solutions, the company is essentially a boutique management, human resources, financial, and strategic consultancy firm offering a diverse range of customized professional and technical services to local and international clients. The portfolio covers business ventures, humanitarian interventions, and development projects of varied scope, turnover, and mandates. Adapting and employing benchmarked strategic interventions, KEWAGO provides the catalysis for resource enhancements especially in public-private partnerships across the region and beyond.
11 to 50 staff
Cloud Empowerment Ltd
We are a purpose-driven Business Process Outsourcing Agency on a mission to help small, founder-led and medium-sized brands cut operational costs and save time by providing quality outsourced solutions at the most competitive rates globally.
1 to 10 staff
Callconnect Services
We are an outsourcing company based in East Africa. We provide a wide range of Business Process Outsourcing (BPO) solutions through flexible and tailored delivery options, each of which is built on a foundation of quality and continuous improvement. We are built to address the challenges of small, medium-sized and large enterprises who want to realize the full benefits of outsourcing. By providing cost-efficient and reliable business processes and solutions, we make it easier for you to achieve and exceed your customers' expectations. Focus on what you do best. We'll take care of the rest.
11 to 50 staff
Supernal Concierge
Supernal Concierge is a specialised lifestyle management Company offering personal concierge or errand services to private clients. For businesses, we offer our services through the B2B channels (Business and Corporate Concierge). Lifestyle Management - we offer personal concierge or assistant service, in effect running your errands and manage ''your to-do list''. We manage your travel and vacation planning. Business Concierge - we help with company formation and the registration process. We offer temporary office cover and general office concierge services. Corporate Concierge - Our services are offered as part of the perks packages for employees. We manage the ''To do List'' of employees, handle travel arrangements for the company officials on business travel. For our thrill and experience loving clients, Supernal Experience and Events adds a touch of class and luxury that tempts the limits of your imagination. We can arrange for special days, events, parties in the most sought after places or locations. We create memories.
11 to 50 staff
Jade Bpo Solutions Limited
Jade BPO solutions Limited is ideal for companies looking to outsource specific business operations, such as customer support services, inbound and outbound call centers, and even social media customer services. Jade BPO Solutions Limited leverages its highly educated talent pool, excellent IT infrastructure, and cost-effectiveness to support worldwide clients seeking a competitive edge.
1 to 10 staff
Mubende Real Peer Stars Ltd
Brief background Mubende Real Peer Stars Ltd (MRPS) was established as is a growing network of young People in Mubende district that formally were students from Kasenyi Mubende light and Mubende Army secondary School in the year 2008. This was a result as a mobilization network of Mubende People living with HIV/AIDS Network (MUDINET+) and Actionaid (U) funded by Civil Society Fund (CSF) The young people later on formed a CBO and was authorized to serve in Mubende district. The major work was mainly to advocate for the rights of young people, eradicating poverty, HIV/Aids prevention and youth marginalization. The young people later on found it wise to incorporate a company limited that was to enable them compete for opportunities equally with other actors in the general community. Unlike charity services that was completely voluntary and nonprofit. The dream was achieved in March, 2012 with a total of 15 members both males and females Scope of the business plan The Opportunity There is no structured institution in Mubende district where people can easily get the services for job sourcing domestically and internationally. People have always travelled to Kampala which makes it expensive in form of transport costs and other expenses. For this therefore the accessibility to service becomes hard. Mubende Real Peer Star is operating from Mubende district which is strategically located in the central and closer to districts in the western region. This therefore makes service delivery easy. The Description of the Business Mubende Real Pear Stars is intending to provide superior services as regards to employment and skill development to the young people and the general population. This will be divide into three categories that’s to say labor export, labor outsourcing and skilling. Labor export Labor export will at first hand be done in partnership with other partners as we process our own certificate from MGLSD authorizing us to do the business di
1 to 10 staff
Pajo Bpo U Ltd
We provide a wide range of business process outsourcing solutions with a strong focus on: Telemarketing “outbound calls” Call center services “inbound calls” Customer services training for in-house employees
11 to 50 staff
Sell Connect Ug
we connect trusted suppliers to customers through outsourcing the best items around the city stores and bring them to the customers in need. Stores offering best prices are all found linked to customers. we find the best for you and deliver it to your doorstep
1 to 10 staff
