Outsourcing and Offshoring Consulting in Kosovo

Noon Dalton

Established in 2009, Noon Dalton is a Global Business Services provider, offering customer experience (CX) and back-office support. We create customized, tech-enabled teams that deliver exactly what you need, when you need it. Our focus is on finding the right people in the right place, building the right process for you. The result is High Quality, Low Cost, High Impact. Our sales regions are in the US, the UK, and the DACH market, with a focus on Germany. We have people on the ground in all locations that are always happy to have a chat and they take complete responsibility for the service delivery. Our operational regions are in the Philippines, India, Kosovo, and South Africa. As a company, we strive for social sustainability with our global talent pool, and through Impact Sourcing, respect our people, and support their families, their communities, and the planet. Our clients engage us to build custom teams to help meet their growth targets, with leading-edge technology and the best talent for the best possible price. Creating industry-leading resources that are accessible by everyone. We are a true multi-faceted business services provider. We don’t only offer one aspect of outsourcing, we deliver a full-suit of front-office and back-office support services - including customer service; sales and marketing; Finance and Accounting; IT and Tech Support; and RPO. We work particularly well in these functions for fast-growth companies and companies that need to scale rapidly. We care a lot about impact sourcing and the importance of the global consequences of outsourcing. This is because we truly care about our people, their communities, and the planet. Our staff are our primary concern, and making sure that their workspace, their families, and their environment are taken care of is paramount to us. From monthly personal development to sponsoring education and offsetting our carbon footprint, the impact we make matters.

201 to 500 staff

Aced Llc

At ACED, we understand the critical role dispatching plays in optimizing operations and ensuring seamless coordination in the transportation industry. Our mission is to empower your business with efficient, reliable, and tailor-made dispatching solutions that drive success. Main services provided by ACED- Real-time Tracking and Monitoring - Route Optimization - 24/7 Support - Crisis Management Why ACED- Expertise - Our team comprises seasoned dispatchers with a deep understanding of the transportation industry, ensuring precision and professionalism in every dispatch- Scalability and Flexibility - As your business grows, our services grow with you. We offer flexible solutions to adapt to your evolving needs- Cost Efficiency - Our cost-effective offshore solutions will deliver value without compromising quality, allowing you to maximize your operational efficiency.

11 to 50 staff

Omelink

Omelink is a global provider of contact center solutions. We help leading companies achieve success in outsourcing mission-critical business processes. A service that plugs into the client’s culture by living and breathing their values and brand tone. Omelink is specialized in B2B and B2C inbound and outbound services. From customer service, technical support, acquisition and enrollment, sales, collections and claims with capabilities to deliver services over voice, email and chat. Our services help companies improve their operations, decrease their expenses, enable them to scale through our cost-effective, value-generating, quick ramp-up capabilities.

501 to 1000 staff

Kosbit

Founded in 2014, Kosbit has grown to become one of the most respected IT & BPO service providers in Europe, trusted by several multinationals, including AT & T. Our expertise covers IT Services, Network Engineering, Security, Software and BPO. Besides the unparalleled quality of our services, we offer an unbeatable price-to-service ratio, smooth onboarding, and a talented team that speaks your language. Ready to elevate your business? Let's talk

51 to 200 staff

Baruti Ag

Baruti is a company specialized in outsourcing services, providing nearshore solutions for clients in Germany, Switzerland, and the UK. Headquartered in Zug, Switzerland, Baruti leverages its subsidiary, Baruti Kosovo, to deliver high-quality, cost-effective services that meet the demanding standards of its partners. Our operations are certified according to ISO 27001:2013, and PCI DSS, and we also undergo a yearly EcoVadis assessment, demonstrating our ongoing commitment to sustainability and responsible business practices. We are dedicated to building stable, long-term partnerships and actively involve our clients throughout the project implementation process. Our service portfolio includes call center operations, ICT support, back-office functions, HR and accounting services. Baruti’s dedication to quality is reflected in our continuous internal and external training programs for employees, our close collaboration with partners, and our internationally recognized certifications. We welcome you to reach out for a confidential, non-binding consultation tailored to your needs: Email: info@baruti.ch Tel:+41 (0) 71 552 00 06

201 to 500 staff

Kikxxl & Evrotarget L.L.C

Misioni i KiKxxl & evroTarget KiKxxl & evrotarget LLC është kompani outsource, e cila veprimatari kryesore e ka shërbimin ndaj klientit. Misioni ynë është të bëhemi punëdhënësi më i besueshëm në fushën e kujdesit ndaj klientit. Për të arritur këtë, ne ofrojmë kushte të mira për punë, ambient të këndshëm e të rehatshëm, paga të mira dhe në kohë, mundësi për zhvillim profesional. Si rrjedhojë e kësaj, qëllimi kryesor i kompanisë sonë është që të formojmë ekipin më të mirë në qytet! Vizioni Vizioni i KiKxxl & evroTarget në Kosovë është që si kompani të ofrojmë shërbime sa më kualitative për klientët tanë në fushën e kujdesit ndaj klientit. Kjo gjë na ka ndihmuar gjatë gjithë këtyre viteve që operojmë në këtë fushë, që vazhdimisht të zgjerohemi dhe në këtë mënyrë të përmbushim qëllimin tonë kryesor, që është krijimi i sa më shumë vendeve të punës në vendin tonë.

501 to 1000 staff

Lead Nation Llc

We provide multichannel, inbound customer support and outbound tele sales, appointment setting and lead generation solutions. Lead Nation was created to change perceptions of what outsourcing is and can be, and we do that by building an amazing working relationship with each of our clients across the globe, and by simply treating our employees better. By enlisting our services, you gain an industry-leading partner who will serve as an extension of your brand and ensure your customers receive the timely, professional care they need and deserve. Our vision is to be the preferred partner to high growth organizations and high performing individuals, as well as to assist our partners and our people to achieve higher success through innovative and high-performance solutions. At Lead Nation, we are guided by core values of courage, initiative, teamwork, trust and innovation. In that spirit, we built a positive culture for everyone to expand their potential.

11 to 50 staff

Social Sphere

At Social Sphere, we're your partners in digital success. We specialize in crafting captivating websites and dynamic content to elevate your online presence. From stunning website designs to engaging social media content, we're here to help your brand shine in the digital sphere. Let's connect and take your online presence to the next level!

1 to 10 staff

Variant Solutions L.L.C

We provide Contact Center, BPO Services and Customer Care with high quality standards, right culture, effective experience that satisfies the needs of our clients and collaborators, becoming partners and work as a team with commitment, innovation, loyalty and social responsibility. We have a human team that adds value to our company with loyalty and professionalism. OUR SERVICES: Customer Service Inbound Outbound Sales Chat Service Back Office Quality Assurance

11 to 50 staff

Enhance Llc

Enhance LLC is a leading customer management partner specializing in Business Process Outsourcing (BPO) that delivers customer experience and customer interactions. Our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us! At Enhance LLC, we continue to outperform our competitors by providing outstanding Business Process Outsourcing services to satisfied clients all around the world. Our services and solutions are built on tried and trusted models, systems and processes that are based on best practice standards in the contact centre industry. We are powered by people! Our team of proven professionals who know how to get your message across in a way that properly represents your company's brand and values. Our team of professionals has expert knowledge of industry standards and delivers solutions that surpass client expectations.

11 to 50 staff

Innova Solutions

Willkommen bei innova - Ihrem starken Partner für effektive Nearshore-Lösungen im Kosovo! Unser Fokus liegt auf maßgeschneidertem Kundenservice sowie effizienten Backoffice- und Outbound-Sales-Dienstleistungen. Mit unserem Nearshore-Ansatz bieten wir Ihnen die Möglichkeit, Ihr Projekt mit den passenden Agenten zu besetzen, die genau auf Ihre Anforderungen zugeschnitten sind. Unsere Kernkompetenzen im In- und Outbound umfassen- Kundenservice (Call / Mail / Chat)- Backoffice-Support - Kundenrückgewinnung - Lead-Generierung - Terminierung - Markt- und Meinungsforschung - Beschwerdemanagement Bei innova stehen nicht nur wirtschaftliche Ziele im Vordergrund, sondern auch soziale Verantwortung. Wir setzen uns aktiv dafür ein, strukturschwache Regionen im Balkan auf- und auszubauen, um den Menschen vor Ort langfristige, lohnende Perspektiven zu bieten. Mit uns als Partner unterstützen Sie nicht nur Ihr Unternehmen, sondern auch die Gemeinschaft und Umwelt. Lassen Sie uns gemeinsam Wachstum und Erfolg erreichen. Kontaktieren Sie uns, um mehr über unsere Services zu erfahren!

11 to 50 staff

Oncall Group

Oncall Group is a BPO company providing high-quality customer support and telemarketing services for businesses in North America. Our mission is to be a trusted outsourcing partner, delivering reliable and results driven services that help companies grow. Since launching in July 2020, we've supported clients with cold calling and lead generation, specializing in: Merchant Services Telecommunications Health Insurance Solar Energy Durable Medical Equipment (DME) Choose Oncall Group for professional, efficient, and effective outsourcing solutions.

51 to 200 staff

Fma-Bpo

We are a boutique BPO owned by multi-lingual entrepreneurs. Our company has a presence in Kosovo, Albania, and France.

51 to 200 staff

Accelerate Solutions

We help businesses achieve their goals by improving productivity and corporate focus through sourcing top-notch talent who can keep pace with the performance of an in-house team for a significantly lower cost.

11 to 50 staff

Appoint Group

We transform your business with customized outsourcing solutions. Understanding your unique needs, we handle end-to-end remote staffing, delivering top-notch talent for maximum productivity at a lower cost.

1 to 10 staff

Appscape

We are a global outsourcing platform to access top remote professionals anywhere- Unlock global talent with our dedicated team - Enjoy a complimentary two-week trial period - No freelancers, only dedicated remote professionals

11 to 50 staff

Fizz Solutions

deutschsprachiges Call-Center für In- und Outbound im Kosovo

1 to 10 staff

Kudo Accounting

KUDO Accounting builds and manages dedicated remote teams for US companies. We provide managed accounting teams and managed back office teams from our in-office delivery center in Kosovo, integrated into your tools and workflows for consistent execution and predictable monthly support.

11 to 50 staff

Prios Group

PRIOS Group is a dynamic outsourcing company based in Pristina, Kosovo. Our name stands for Pristina Outsourcing Group, and we specialize in providing top-quality outsourcing services to companies abroad. Our team consists of young, well-educated, talented, and motivated individuals, including engineers, IT experts, legalists, and economists. At PRIOS Group, we believe in building strong and lasting relationships with our clients, based on trust, transparency, and open communication. We are dedicated to providing exceptional customer service, and we work closely with our clients to ensure that their needs are met every step of the way.

11 to 50 staff

Pro Consulting Services Pcs

Pro Consulting Services is a consulting company that provides services and advice to clients in the private and public sectors.

1 to 10 staff

Stardust Sh.P.K

We offer high quality ICT outsourcing services, software development, IT managed services, system testing, network implementation and customer support.

1 to 10 staff

Procall Studio

Your trusted partner for outsourcing excellence.

11 to 50 staff

Smart Developers

Unlock Collaborative Power and Elevate Your Projects as our Tech Talents Seamlessly Become an Intrinsic Part of Your Team Through Our Integrated Outsourcing Approach. At Smart Developers, we are dedicated to providing top-notch software development and outsourcing services that cater to your unique business needs. We don’t just solve your problems; we write your success story through our exceptional code. Let us be your trusted partner in the dynamic world of software development, bringing your vision to life with passion and expertise.

11 to 50 staff

5nova

With years of experience and a passion for what we do, we're committed to delivering outstanding results. Let's work together to take your business to the next level! At 5nova, we believe that outsourcing should be easy and accessible to all businesses, no matter the size. Our mission is to help our clients optimize their operations, increase efficiency, and grow their business with our professional outsourcing services. With years of experience in the industry, our team of experts is dedicated to providing personalized solutions that fit the unique needs of each client. We take pride in our ability to deliver high-quality services at a competitive price, without compromising on the quality of work.

1 to 10 staff

Connec-X

11 to 50 staff

Art Media Lg

ArtMedia LG is a telemarketing company established in Prishtina, Kosovo. We handle Inbound Calls, Web solutions, Email Communications and also Sales Acquisition for companies all over Europe.

11 to 50 staff

Diatom Labs

Professional Cloud Services

1 to 10 staff

Outsorix

Outsorix is a Kosovo based remote staffing company helping global businesses scale faster and smarter. We provide dedicated office based remote teams that work under your brand and systems, delivering up to 70% cost savings without compromising quality. Founded in 2022, Outsorix manages recruitment, equipment, infrastructure, and HR so you can focus on results. From customer support and sales to IT, marketing, and admin roles, we supply pre vetted talent who work from our fully equipped office in Prishtina. Your team. Your systems. Zero hassle.

1 to 10 staff

Appointix Llc

At Appointix, we help US-based businesses grow by delivering qualified and confirmed appointments consistently and reliably. We specialize in appointment setting and lead generation for industries like merchant services, real estate, and B2B services. With over 700 appointments successfully booked, we know what it takes to get real results and we’re just getting started. We understand the value of your time and the importance of speaking with the right prospects, we’re here to deliver.

1 to 10 staff

Fimacolis L.L.C

FIMACOLIS L.L.C. – Smart Outsourcing & Nearshore Partner for Accounting, Payroll & Administration We help companies streamline or fully outsource their administrative and financial operations, efficiently, digitally, and reliably. With our All-in-One Solution, we combine Accounting & Bookkeeping, Payroll & HR Administration, and Back-Office Services into one structured, scalable system. Through tailored outsourcing strategies and the development of external teams at our location in Prishtina, Kosovo, we create: • Structure and efficiency • Relief in daily operations • Sustainable growth through focus on the core business Our clients benefit from Swiss-Standard quality, European compliance, and an internationally oriented team fluent in both German and English. The difference? We see outsourcing as a true partnership — built on precision, trust, and transparency. With FIMACOLIS, administration becomes more than a necessity, it becomes a competitive advantage! info@fimacolis.com +383 (0)48 403 481

1 to 10 staff

Omni Group

Omni Group is a trusted partner in customer engagement, specializing in Business Process Outsourcing (BPO) to enhance customer experience and streamline communication. What sets us apart is our ability to attract top-tier talent and our strong track record of delivering innovation and results across a wide range of global industries. At Omni Group, we consistently stay ahead of the competition by delivering exceptional BPO services to clients worldwide. Our solutions are built on proven frameworks and best-in-class methodologies tailored to the contact center space. Our greatest strength is our people. Backed by a team of experienced professionals, we ensure your brand’s voice is communicated clearly and effectively. With deep expertise in industry standards and client satisfaction at the core, we provide services that not only meet but exceed expectations.

11 to 50 staff

Bd Telemarketing

BD Telemarketing is a leading provider of professional call center services, dedicated to helping businesses enhance customer interactions and optimize their communication strategies. We specialize in inbound and outbound campaigns, 24/7 support, multilingual services (English, German, and French), and tailored solutions for both small and large enterprises. Located in Pristina (Rruga C, Prishtinë), our trained staff and advanced processes ensure high-quality customer experiences and measurable results. Partner with us to drive satisfaction, loyalty, and business growth.

51 to 200 staff

Bizzi Teleplattform

Bei Bizzi Teleplattform glauben wir: Hinter jedem Anruf, jeder Nachricht steckt ein Mensch – mit echten Bedürfnissen, Emotionen und Erwartungen. Wir sind kein gewöhnliches Callcenter. Wir sind Ihr strategischer Premium-Partner für moderne Kundenkommunikation im Inbound- und Outbound-Bereich. Ob Bestellannahme, Reklamationen, Kundenrückgewinnung oder Vertriebsunterstützung – wir gestalten individuelle Lösungen, die nicht nur Prozesse vereinfachen, sondern Ihre Marke erlebbar machen. Unsere Leistungen: • Inbound & Outbound Callcenter • Mehrsprachiger Support (Deutsch, Englisch, Französisch u. v. m.) • E-Commerce-Support & Kundenbindung • Technischer Support, After-Sales & Upselling • B2B- & B2C-Telefonmarketing • Multichannel-Kommunikation (Telefon, Chat, Mail) Was uns besonders macht? Stellen Sie sich einen Partner vor, der nicht nur hört, was Ihre Kunden sagen – sondern fühlt, was sie brauchen. Der Ihre Werte lebt, Ihre Vision teilt und mit Ihnen gemeinsam wächst – ehrlich, nahbar und mit einem Herz, das für Ihren Erfolg schlägt. Wir verbinden technologische Effizienz mit echter Menschlichkeit – und schaffen so Kundenerlebnisse, die Vertrauen, Bindung und Wachstum fördern. Standort: Kosovo Telefon:+383 49 502 895 Website: Bizzi Teleplattform – Ihr Partner für Kommunikation, die berührt, bewegt und begeistert.

51 to 200 staff

Elevatingcx

ElevatedCX is a trusted BPO and call center partner specializing in customer support, lead generation, and and inbound/outbound services with multilingual capabilities (Norwegian, English, German) ensuring businesses deliver exceptional customer experiences worldwide — available 24/7. Our mission is to help companies expand their reach, enhance customer experience, and scale efficiently through reliable and cost-effective outsourcing solutions.

11 to 50 staff

Skill Waves

At Skill Waves, our vision is to build and nurture relationships that create a lasting, positive impact on our clients’ businesses and lives. We take pride in our unwavering will to win and our commitment to excellence and integrity in everything we do. By blending cutting-edge technology with a highly driven and ambitious team, we work tirelessly to anticipate challenges, identify opportunities, and deliver solutions before they’re even needed. We are Challengers, embracing change as the only constant. We don’t just adapt, we lead transformation. We push boundaries, challenge conventions, and strive not merely to maintain, but to multiply results for our clients. At Skill Waves, we’re bold in our approach and passionate about our mission. We work hard, laugh often, and love what we do. We believe that success comes not only from performance but also from enjoying the journey along the way. Together, we’re not just a BPO. We’re your partner in progress.

1 to 10 staff

Ispeak L.L.C

iSpeak is a dedicated outsourcing company that provides top-notch telemarketing services for clients based in the U.S. and Canada. We specialize in customer service, lead generation, and appointment scheduling.

1 to 10 staff

Leadix Llc

Leadix Group LLC is a BPO company based in Kosovo, Southeast Europe, specializing in telemarketing services for USA-based companies, primarily in the merchant services industry. We provide tailored solutions to help clients increase sales, improve customer acquisition, and reduce operational costs. Our skilled team delivers high-quality, results-driven telemarketing strategies that drive growth and support long-term success. We specialize mostly in cold calling, appointment setting and generating hot leads for the sales teams to close. Partner with Leadix Group to streamline your customer interactions and boost your bottom line.

11 to 50 staff