About
On the record
It matters not so much those you start off, it’s how you apply yourself to move forward from where you have started to where you want to go. With all my years 8+ years of facilitating adult learning, coaching and developing agents and leaders, I have learned that focusing on your roles and responsibilities (Also being familiar with the supporting bodies involved), honing the skills and behaviors, are needed to becoming effective at your job. When you know your work inside out it requires less brain energy to operate and adjust to change. My approach to training New Hires, Up-skilling tenured agents and supporting leaders has resulted in overall personal character development, perspective realignment, retention, self reliability and self sufficiency. High focus on identifying and mitigating behavioral traits that affect metrics through numerous applied and proven methodologies- Experienced in Trainer the Trainer Facilitation - SME Support for Learning & Development contents such as simulations, presentation, e-learning and video creation- Experienced in Instructor Led, Virtual and Hybrid Facilitation- POC for Training Manager- Quality Management - Psychological Safety Advocate
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