Telephone Call Centers in South Africa

Bespoke International

Bespoke International Group specialise in delivering Global Business Solutions that consistently create an outstanding customer experience. Through consultation, we develop a deep understanding of your operation so that we can propose a tailor-made solution to your customer service requirements. We are a truly global business, with both a UK presence and highly experienced teams operating out of the International Contact Centre in Durban, South Africa. Enhancing your omnichannel customer life-cycle journey builds service excellence and in turn, delivers sustained commercial benefit to your organisation.

5001 to 10000 staff

Firstassist

Firstassist is a 24/7 multi disciplined Emergency Road/Home/Medical Contact Centre. Operating on a state of teh art Technology Driven platform, Firstassist runs a 200 seat contact centre in the heart of Sandton. We service on average, 47 requests for assistances per month on a National basis.

201 to 500 staff

Scoutnet

Scoutnet Develops and provides a direct distribution, work from home FSCA compliant platform, agents and leads for sales, service and collections of recurring premium insurance and value-added products. In response to the market move toward WFH and remote work solution, Scoutnet established a modern innovative End-to-end, Secure and robust, Cloud based, WFH sales environment, that delivers a cost advantage and allows rapid scaling on a variable cost basis. The business model proved an instant success with first deployment of new generation products and agent platforms becoming operational in November 2020 with A Motor warranty product (AutoEaze). Since then, three other products were developed in partnership with large insurance players like Centriq, and with Dis-Chem Health being a flagship affinity play.

1001 to 5000 staff

Elico International

Elico, has mastered the art and facilitation for the Business Process Outsourcing industry, having expanded dramatically growing into all different departments at a large and reputable scale world wide. Having the dominance with our national and international clients, we are now able to combine and provide the best calibre staff compliment from various parts of the worlds, ensuring the best quality of professionals servicing all well recognized brands and companies. Our team of elite management and staff are readily equipped to promote and represent any brand and business nationally and internationally with updated skills and offshore experience always guaranteeing highest success and best work ethics at peek levels. Aided with the most updated technology, IT infrastructure and world class offices, we are always able to make all brands feel more at home and have piece of mind with all their brand enhancements and long term visions being successfully represented. Our reputable and user friendly systems and protocols allows all users full start to finish reporting and available at your discretion enabling best management at various levels.

11 to 50 staff

Selldirect Marketing Pty

Selldirect Marketing was incorporated in April of 2002. The company has a two tier focus. The first tier is where we operate as an outsourced business partner providing “direct to market” services including marketing, sales, warehousing and distribution as well as personnel services in recruitment and training. On the second tier, we address the needs of the consumer through our offerings on behalf of our selected business partners. Selldirect Marketing is a proud member of the Direct Marketing Association and a Financial Service Provider (FSP # 28298).

201 to 500 staff

Coligo Group

In the fast-paced, ever-evolving business landscape, Coligo stands tall as a global industry and market leader in Customer Experience Management. With a laser focus on delivering exceptional solutions, we specialise in Omni-Channel Contact Centre Solutions, Speech Analytics, CRM, Workflow, Ticketing and AI (Artificial Intelligence). Our mission is to bring everything together in one central window, enriching the user experience and empowering businesses to thrive in today's remote world. Our vision is to unify businesses by creating central platforms that consolidate essential functions, leading to significant cost savings. No longer will businesses need to invest in disparate systems that fail to communicate with one another. By adopting our solutions, organisations can leverage our services as a comprehensive project management system, fostering user adoption and streamlining operations. At Coligo, we are passionate about empowering businesses to thrive by simplifying their operations and elevating customer experiences. With our innovative solutions and comprehensive suite of services, we redefine the way companies manage customer interactions, streamline workflows, and achieve cost efficiencies.

11 to 50 staff

Nova Connect

At Nova Connect, we work towards connecting consumers with financial services and banking providers in a POPI-friendly environment. We have developed a proprietary methodology that relies on profile data, technology, and direct marketing techniques to deliver a unique customer acquisition strategy to our clients. In today’s highly competitive and rapidly evolving market, acquiring leads can be challenging. This is more so especially in today’s highly competitive and rapidly evolving market. That is what drove us to develop an innovative approach to connecting clients who have ambitious goals with unique, profiled customers within a POPI-friendly environment.

11 to 50 staff

Valueserv Pty Ltd

Valueserv is a multi functional services and training provider to small businesses. We provide the practical knowledge of how to leverage your business and its products so as to best find your ideal customers. We also provide the knowledge on how best to cost effectively use social media platforms easily and within your budget. In conjunction with all this we also provide expertise in designing website and cell phone apps. ValueServ also provides and designs value added products that enhance a customers experience and offers rewards programs.

1 to 10 staff

Contact Iq Pty Ltd

Based in Durban, South Africa, Contact iQ began operations in 2019 as a boutique contact center that prioritizes personalized client services, distinguishing us from larger competitors in the BPO sector. Our approach focuses on meticulous attention to our clients' specific needs, supported by the advanced quality, compliance, and business optimization insights provided by our sister company, Connect iQ. This partnership ensures we deliver exceptional performance levels. Primarily serving the financial services industry, however, we cater to a diverse client base across various sectors.

51 to 200 staff

Emisha Card Payments

Emisha Card Payments, formerly known as Ziyabuya Payment Solutions, has been a prominent partner in call centre payment solutions for call centre merchants and the digital payment sector since November 2018. With an extensive network of clients in call centres throughout South Africa, we have solidified our reputation as a reliable provider of cutting-edge payment solutions.

1 to 10 staff

Corporate Services

201 to 500 staff

Childline Fs

Childline is a 24-hour toll free helpline for children and their families who have been victims of violence.

1 to 10 staff

Thrive Data Solutions

Call Centre telephony solution providers. Supplying end-to-end ViciDial and Asterisk services.

1 to 10 staff

Ava Management

Ava Management is a woman owned business that provides 2 services, functioning primarily as a credit management organisation, dealing with debt collection systems and processes, as well as a contact centre service that offers services tailored to the need of our clients. Our staff is compromised of a diverse workforce, with a youthful energy to it. Our staff are trained to display a level of professionalism and dignity in a manner, to both represent us as well as our cliental. We equip or staff with the right training to ensure that the expected levels of work output by management are met, while providing them with the most cutting edge technologies for telephone services and internet needs. A primary advantage is that we are a debt collections firm with a sound understanding of modern debt recovery principles and call centre operations. This enables us to apply proactive early stage and pre-legal collection strategies. Our managed services business offers cost effective outsource communications solutions to clients. These solutions cover the entire spectrum of your communications requirements What we hope to offer our cliental is a service that focuses on a number of key areas in order to give them the best level of service. These areas include being flexible and quick to implement, cost effective, reliable, quality of service that remains at that standard, acting as a representation of your brand image, as well as being easy to integrate within your business.

51 to 200 staff

Teleconnect Marketing

Boutique style Call Centre:* 20 years experience in buliding developing telesales call centres.* Newly established tele-sales call centre in the heart of George, WC.* Boutique customer-centric telemarketing sales centre Develop customised end-to-end solutions for our clientele * Staff Acquisition * Sales & product training * Management (Both sales & QA)* 100% Quality assurance implemented * Backend system design & continuous optimization Inbound/Outbound Sales and Servicing Specialise in both inbound & outbound * call centre development * Follow an outputs-based remuneration model to drive the highest ROI and agent performance. In-depth Telesales experience across multiple financial institutions & products * Transact * Credit (Secured & unsecured)* Insurance (Life & short term insurance)* Savings & Investments * Wealth * Business transact, credit & insurance * Non Financial like Solar Energy/Cell Phone contracts and Subscriptions

11 to 50 staff

Mediqconnect

At MediQConnect, we are revolutionising the way healthcare providers deliver exceptional patient care through our seamless integration of high-quality call handling and medical support services. Partnering with both local and international healthcare entities, we ensure that every call is answered with the care, professionalism, and urgency required in today's fast-paced medical environment. Our dedicated team of trained professionals is committed to excellence, working around the clock to connect patients with the medical care they need—efficiently and reliably. We pride ourselves on our ability to adapt to evolving client needs, with a particular focus on ensuring data security, confidentiality, and compliance with the highest regulatory standards. Why Choose MediQConnect- Trusted Expertise: With a team that combines medical knowledge with customer service excellence, we provide healthcare support you can trust- Global Reach: Our solutions transcend borders, supporting clients both in South Africa and the UK. Commitment to Innovation: We leverage the latest in communication and medical systems technology, ensuring smooth and effective interactions for patients and healthcare providers alike- Tailored Solutions: Every organisation we work with is unique, and so are our solutions. We work closely with our clients to ensure that our services fit their exact needs. At MediQConnect, we are more than just a service provider. We are your dedicated partner in healthcare, working behind the scenes to help your organisation thrive. Together, let's redefine patient care.

11 to 50 staff

Nonstopqa Call Center Qa Solutions

QA Solutions for Call Centers

1 to 10 staff

Aidcall 24 7

At AidCall 24/7 we believe safety is not just a priority—it’s a standard. Living independently shouldn’t mean going it alone. That’s why we’ve built a full-time emergency response system that gives individuals, families and retirement communities the reassurance that help is always just a button-press away. What we do With our dedicated 24/7 Response Centre and a suite of certified devices—from waterproof home pendants to mobile emergency buttons—we ensure rapid connection to help, wherever and whenever it’s needed. Emergencies don’t keep office hours. Whether you’re at home, on the go or living in a retirement village, AidCall 24/7 provides continuous protection. Why it matters Independence is something we all value. But when the unexpected happens, loneliness or delay can make all the difference. Our system bridges that gap: you press SOS, speak directly with our team, and we immediately dispatch help and notify your loved ones. No waiting, no worry. 🤝 Who we support From older adults living solo to residents of retirement villages, and from remote locations to city homes—we’ve got you covered. Our nationwide reach spans across South Africa’s provinces, helping you stay independent with confidence. How we deliver One-touch activation via pendant or mobile button Direct voice-link to our Response Centre Dispatch of emergency medical services and alerting of loved ones Proven track-record of thousands of calls and dispatches—proving we’re ready when you need us. Proudly partnered with reputable emergency-response partners to ensure fast and professional care. Our promise You deserve to live freely, feel connected, and rest assured knowing that someone is always watching out for you. At AidCall 24/7 we’re not just selling devices—we’re offering peace of mind. Join the many who are choosing safety without sacrificing independence. If you or your loved ones need a trusted safety solution, we’re ready to support you.

11 to 50 staff

Hub 284 Contact Solutions

Welcome to Hub284 Contact Solutions: Your Connection to Quality Service and Youth Empowerment Nestled in the heart of Randburg, Johannesburg, Hub284 Contact Solutions is more than just a call center; we're a hub for connection, opportunity, and service. Based at 284 Oak Avenue in Ferndale, we’re dedicated to offering corporate clients exceptional, cost-effective call center solutions while actively empowering young graduates to launch their careers. At Hub284, we envision a clean, modern, and professional brand identity that embodies our mission: to connect clients, build careers, and strengthen communities. Our tagline, “Connecting Clients, Building Careers,” says it all. We’re here to create a workplace where corporate services meet community impact, and where young talent can grow, learn, and excel. Join us on our journey as we redefine what a call center can be—a vibrant, professional, and purpose-driven space.#Hub284 #YouthEmpowerment #ConnectingClients #CallCenterSolutions

51 to 200 staff

Potentialme Solutions Pty Ltd

PotentialMe Solutions (Pty) Ltd is a South African Level 1 B-BBEE company, with 100% black-female ownership, that provides integrated Call Centre (BPO) services and solutions to Companies and Institutions to support their business processes in order for them to achieve their strategic objectives. PotentialMe Solutions is an affiliate member of the CapeBPO organization which is the City of Cape Town and Western Cape’s strategic business partner responsible for the growth and development of the BPO industry in Cape Town, the Western Cape and other parts of South Africa. The company is also a corporate member of BPESA, South Africa's foremost advocate and contact point for the Global Business Services (GBS) & BPO sector, catering to both national and international markets. Our Team have vast experience in the implementation of end-to-end projects with the focus on customer value, cost savings and quality.

11 to 50 staff

Out The Box Consulting Solutions

We are SMALL,UP CLOSE & PERSONAL and WANT TO UPLIFT LOCAL SKILLS! Why Choose Us for your Service Desk and Lead Generation Never miss a call or lead again Convert faster with quoting and CRM tools ⏱ Save hours per week on admin Focus more on your actual work

1 to 10 staff

Sydsen Lead Worx

Lead Generation Without the Guesswork From First Click to Closed Deal SydSen Lead Worx offers lead management solutions that combine speed, structure, and strategic thinking. Whether you're handling thousands of inbound leads or launching targeted outbound campaigns, we provide the tools, teams, and training to drive real conversion. Our services include bulk lead processing, call centre support, nurturing workflows, and pipeline consulting—giving sales and marketing teams the visibility and velocity they need to grow with confidence.

51 to 200 staff

Cxg Customer Experience Group

As a South African leading On-Demand BPO Outsource Centre we are proud to serve 100+ premier consumer-facing corporate, local and international brands we help these organizations create meaningful experiences. Integrated CX- Customer Relationship and Experience Management - Customer Lifecycle Management - Customer Relationship Marketing - Customer Journey Mapping and Loyalty Digital CX - Conversational AI – Digital Agents - Social and Digital Listening + Engagement - Digital QA Conversation Transcription, Sentiment Analysis and - Business Intelligence ITSM & S-NOC - ITSM Service Model 24/7/365 Service Desk Support - Service Strategy - Service Improvement - 24/7 Proactive Preventative NOC and SOC Services - Insights and Reporting CX Consulting - Design and Build Services - Operational Advisory Service - Workforce Management Advisory Service

501 to 1000 staff